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Form of work For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we've become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient's journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary:
Reporting to the Customer Outreach Manager, the Customer Outreach Specialist will contact customers to assist them with strategic migrations and/or integrations. They will also need to work with multiple internal teams such as Finance, Network Activations, Go-To-Market, and more.
Position Location:
Position is open to Head Office, Mississauga, or Remote USA/CAN candidates.
Key Responsibilities:
Contact customers by phone and email to communicate key impending changes they need to be aware of and/or take action as result of
Where the identified contact is no longer valid, follow the steps to identify a new contact
Support Customer Success Managers and/or sales with any customers who need to manually sign a contract either via Adobe Sign or wet signature
Explain simple technical workflows to customers
Diligently track all activity towards program goals
Work cross functionally with other teams to ensure requests are processed in a timely manner
Identify and implement process improvement and efficiency
Assist with data gathering and research
Investigate root cause behind data quality issues
Skills/Qualifications:
Advanced Excel/database skills
Experience with Salesforce and NetSuite
Strong analytical skills preferably within a B2B environment
Excellent written and verbal communication skills
Strong relationship building/management skills
Project Management experience a definite asset
Contract Details:
This is a contract to complete a project, anticipated end date August 1st.
#LI-SG1 #LI-Remote
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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