Campus Technology Student Info Desk Student Employee, #2018

Overview:
Answer and extend incoming calls from the main number and direct in-person traffic to the correct locations. Must be friendly and helpful. Collaborate with other Campus Technology Student Employees on projects. May be asked to test or give feedback on software or services from a student perspective. Will use Oakton's web site, myOakton, and other resources to provide excellent customer service to incoming calls and for in-person traffic.
Campus Location: Des Plaines
Length of Employment: January 2024- May 2024, with option to renew
Can a student do homework in this position? Rarely
Hours Needed: 10-15 hours/week. Monday- Thursday: 7:45- 9:45 am, 11 am-1 pm, 4-7 pm. Friday: 7:45-9:45 am, 11am-1 pm, Saturday: 7:45am- 1pm.
Schedule Flexibility: Student schedule will fluctuate based on what assignments are accepted/refused. Once accepted, students are expected to follow through with their determined schedule with minimal adjustments.
Tasks, Duties and Responsibilities and Learning Outcomes :
- General Business Office support (CD, EI, PF)
- Use Phone System (TC, CM)
- Conduct research and analyze results (CT, EI)
- Greet people (CD, CM, EI)
- Work on projects in teams (PF, CT, CM, TW, EI)
- Test software and services (TC, PF, EI)
- Give feedback and input from student perspective (CM, CT, PF)
Student Employment Learning Outcomes Defined:
The National Association for Colleges and Employers (NACE) has identified 8 career readiness competencies that broadly prepare college students for a successful transition into the workplace. Listed in alphabetical order, they include:
1. Career and Self Development (CD)
2. Communication (CM)
3. Critical Thinking (CT)
4. Equity and Inclusion (EI)
5. Leadership (LD)
6.Profesionalism (PF)
7. Teamwork (TW)
8. Technology (TC)
For more information about the NACE Career Readiness Competencies, please visit .
Candidate Qualifications (Knowledge, Skills and Other abilities:
Qualified candidates will have the following competencies and skills:

• Must be a currently enrolled at Oakton College in at least 6 credit hours during the Spring semester. Employment over the summer is allowed for students taking at least 1 credit class during the summer, or students continuing registration into the following Fall semester.
• Must have an overall GPA of 2.0 or higher and be in good standing at Oakton College.
• Must have good communication, customer service and phone skills, be self-motivated and willing to learn. Must be extremely responsible, dependable and able to work independently. Must possess a clear and pleasant speaking voice, and understand how to look up and research answers on the web.