Campus Technician - Kiewit Technology Group

Requisition ID: 171627  Job Level: Entry Level  Home District/Group: DHO Information Technology Group  Department: Technology Group  Market: Corporate Home Office  Employment Type: Full Time  Position Overview Campus Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated. TG Campus Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs. TG Campus Technicians also assist with remote support of Kiewit employees with technical needs. This position supports and assists with implementing Kiewit Technology Group policies and procedures. They must be self-managing and make sound business decisions to deliver projects on time and under budget.  District Overview Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.    Location This position is located at 8900 Renner Boulevard, Lenexa, KS.  Responsibilities •Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors  •Provide customers with technical guidance or direction  •Respond to all assigned tickets in a timely manner  •Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal  •Research and resolve escalated trouble tickets  •Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures  •On-site and Remote client support of various enterprise and desktop applications   •Establish and maintain a professional relationship with customers, team members and department contacts  •Provide quality customer service that exceeds customer expectations  •Prioritize and organize work to meet requirements, goals and deadlines  •Escalate to manager any situation outside the employee's control that could adversely impact the services provided  •Preparation of conference rooms for large meetings with some troubleshooting of office AV systems  Qualifications Minimum 1 year experience in a similar position  •Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks. •Ability to work under pressure and at a fast pace. •Must provide high levels of customer service at all times. •Recognize and escalate issues, risks and/or concerns in a timely manner. •Work well individually and with teams. •Capable of using attentive and active listening skills to gather requirements and assess situations. •Must have good organizational skills. •Must have excellent verbal and written communication skills. •Must be able to lift and move heavy objects (40+ lbs). •Proficient with Microsoft Operating, Online and Back Office systems. •Have a strong desire and ability to learn new things. •Must have good attention to detail. •Must possess and maintain a valid driver’s license. •High school diploma is required Preferred •Experience with ServiceNow   #LI-KM #LI-Onsite Other Requirements: Regular, reliable attendance  Work productively and meet deadlines timely Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment. Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies. Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required. May work at various different locations and conditions may vary.   We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.   ​