Call Service Representative (Req# 38106)

Job Description

• Job Title:Call Service Representative
• Location: Atlanta, Georgia
• Company: STS Technical Services

Job Summary

STS Technical Services is seeking a Call Service Representative in Atlanta, Georgia. This role requires previous travel experience and excellent customer service skills. The Call Service Representative will be responsible for providing accurate and timely information to employees, retirees, and survivors regarding non-revenue pass travel. The ideal candidate will have strong verbal and written communication skills, proficiency in math and English grammar, and the ability to work independently in a fast-paced call center environment.

Responsibilities

• Provide customer service in a call center environment by retrieving information from online resources, interpreting it, and providing appropriate responses to customers.
• Manage information with a high level of confidentiality.
• Communicate effectively with all levels of employees, retirees, survivors, and vested employees.
• Complete cases within timeframes listed in service-level agreements.
• Perform non-revenue travel updates and case notes in appropriate systems.
• Respond to non-revenue pass travel emails from active, inactive, retired, and survivor employees.
• Utilize online chat functionality to provide non-revenue customer service.
• Other duties as assigned.

Requirements

• Previous travel experience required.
• College degree preferred or equivalent customer service experience.
• Highly proficient in verbal and written communication.
• Proficient in math and English grammar.
• Ability to type 35 WPM.
• Good judgment and decision-making abilities.
• Ability to work with minimal supervision.
• Well-organized and a team player.
• Performing satisfactorily in the present position.
• Effective oral and written communication skills necessary to interact with all levels of internal and external audiences.
• Ability to identify and evaluate customer inquiries and problems.
• Strong customer service focus.
• Ability to operate a PC in a Windows environment.
• Must be able to work in a confined office environment.
• Mentally/physically capable of handling stress and diffusing difficult call situations.
• Extended periods of sitting and talking on the telephone (70-85% of work time spent on the telephone) and using the computer.
• Wearing a phone headset is required.

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense, and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

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