Call Ctr Mkt Support Assoc

Job Description: Why you and why us?
Ever wonder who makes those item numbers you see on the websites and in the catalogs next to our products? That's us! We are a non-phone support department that creates and maintains all the SKUs for WSI. We are looking for someone who can work independently has excellent communication skills, and can help the team meet their deadlines. Sets up and maintains foundation data for all Concepts across all Channels of WSI. Provides support for Merchants, Inventory Management, and Call Center. Compiles information for Backorder Reporting, and department's Weekly Re-Cap. Researches SKU issues raised by functional groups. E-commerce duties as directed by supervisor.

Our responsibility to the customer: Your day to day

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive 
• Empathize and show effort: Because we care

Essential Functions: The nuts and bolts

• SKU set-up for all Concepts
• Verification of SKU data accuracy in five operating systems
• Creation/Maintenance of Item Master foundation information (Merchandise Hierarchy, Attributes, Differentiators)
• SKU Maintenance (Price, Costs, Supplier, Freight, Descriptions)
• Support and coordinate Merchants, Inventory Management, DC, and Call Center requests
• Coordinate/Change/Confirm Shipping methods by working with Merchants and the DC
• Maintain the Embroidery Thread Master/Seasonal Embroidery Program and load monogramming/personalization information on SKUs
• Special projects as assigned E-comm work as directed

Qualifications: What you need to apply

• Demonstrate time management, prioritization and multi-tasking skills
• Ability to track items and work in multiple systems simultaneously
• Ability to develop and maintain working relationships with cross-functional teams
• Experience with Excel, Word, Outlook, Access
• Retail background helpful
• FSA Trained
• Previous experience in the Merch Ops Department preferred

Important Facts:

• This is a Remote, Full Time, non-exempt level position requiring a 40-hour schedule
• Hours and schedule - TBD

The expected starting pay rate for this position is $15 per hour. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.  

Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.