Call Center Trainer

Job description

At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing ‘Life Changing Experiences’ for our employees. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register and Corridor Business Journal, including the “Top Workplaces Award” and “Coolest Places to Work”, we encourage you to join Infinity’s exceptional workforce and become part of our award-winning culture.

We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities. 

Why work for Infinity?

• We offer a blend of competitive hourly base pay + commission
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
• Retirement 401(k) + match after 6-months of employment. 100% vested immediately
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits; eligible for full time employees
• Professional development and career pathing opportunities available – we promote from within
• Our award-winning training program starts day 1 and will be there to support you as you grow
• We have a strong 10X culture that we certify all team members on

The Role:

The ideal candidate will be a confident public speaker and a devoted educator who is up to date on the latest tools and resources needed to facilitate and improve employee training and performance. The Trainer will develop employees by cultivating their skills and knowledge. The Trainer will deliver training to new employees to certify them to sell products for a variety of global brands. Organizational skills and a positive attitude are important qualities to the success of this role.

Responsibilities:

• Implementation and execution of all new hire and training and continuous education
• Collaborate with managers to determine training needs and schedule training sessions
• Lead the development/implementation of new training programs
• Lead, motivate and influence others to maximize performance
• Set high standards of performance, pursue aggressive goals and achieve them
• Develop, refine and institute existing and new methods of training and setting/measuring of quality assurance goals
• Ability to enforce company policies regarding process, compliance and quality standards
• Develop, maintain, and update training materials
• Support and mentor new employees
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training
• Offer effective feedback and counseling to front line associates and manager
• Provide trainee transition support from training to live calling environment
• Conduct ongoing skills enhancement training
• Develop and assemble all related training materials

Ideal Qualifications:

Our most successful Trainers come from a wide variety of backgrounds. Some are long-time professionals looking to gain a work-life balance. Some are changing careers and are seeking the rewards of working as a corporate trainer. Others are former educators looking to help organizations train and educate employees who are launching their careers by starting in sales—the fastest-growing job category in the US.

No matter where they come from, our most successful Trainers have:

• A minimum of 2-4 years of training delivery experience required, preferably in a sales environment.
• Phenomenal communication, presentation and public speaking skills
• Organizational and time management abilities
• Critical thinking and decision making
• Excellent oral and written communication skills
• Desire and ability to work in a highly changing environment
• Excellent organizational skills
• Ability to work without direct supervision in a fast-paced environment
• Extensive knowledge of Microsoft Office package to include Word, Excel and PowerPoint.

www.infinitydelivers.com

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Training & development: 2 years (Required)

Ability to Relocate:

• Cedar Rapids, IA 52403: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Cedar Rapids, IA 52403: Relocate before starting work (Required)

Work Location: In person