Call Center Trainer

Description

The Trainer is responsible for the assessment, planning, development, delivery and education of sound training programs which improve employee and organizational performance. Promote the learning process through the use of adult learning principles and proven presentation methods and exercises.

Key Job Responsibilities:

• Develop/deliver new hire, project/program, soft skills and/or support modules.
• Develop/administer program assessment tools (i.e. exams, quizzes, performance demonstrations, etc.).
• Identify/integrate soft skills and/or support training based on business needs/objectives.
• Determine behavioral/performance objectives.
• Assess student performance based on learning objectives.
• Utilize appropriate evaluation methods to measure performance and competency.
• Integrates interactive exercises into training.
• Read audience cues and tailor presentation to needs.
• Administer remediation/learning development plans to team members.
• Provide effective/constructive coaching and feedback to team members.
• Maintain/update training materials per program specifications.
• Monitor calls to improve effectiveness of training programs per program requirements.
• Writes and distributes training alerts.
• Provide floor support post training.
• Establish and maintain professional team relationships with peers, management and other departments.
• Interact with external clients by building and maintaining professional relationships.
• Drive representative certification process.
• Maintain records for all training/education activities.
• Provide development of staff members by sharing knowledge, skills and expertise.
• Positively promote department and company image.
• Attends implementation, STO or other meetings and acts as a representative of the training department.
• Actively participate in department/organization performance improvement activities.
• Serve as a role model for excellence in customer service and team work.
• Adhere to all company policies and guidelines.
• Other duties as assigned.

Education

Required

• Bachelor’s degree in education, communication or business-related field.

Required Skills

• At least 2 years Healthcare or pharmaceutical experience.
• Previous experience in an Engagement center environment highly preferred.
• Highly developed verbal and written communication and listening skills.
• Excellent computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, Outlook and PowerPoint.
• Demonstrated group facilitation and stand-up presentation skills required.
• Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously.
• Ability to manage own workload and priorities.
• Proficient in operating presentation/media equipment.

Preferred Skills

• At least 1 year experience in a training/education or related position.
• Strong knowledge of adult learning principles/education process.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.