Call Center Team Lead

Krumwiede Home Pros & Redo Cabinets (Wood Dale, IL) is now accepting applications from individuals with strong phone communication experience to join our team. This is a career opportunity for someone who wants long term employment.

We're not just another home improvement company; we are known in the community as a company with the highest standards of work and an undisputed reputation for customer service. Our success has been built upon quality products, expert installation and most importantly a team of committed and successful individuals dedicated to customer service.

Check us out online: www.redocabinets.com or www.krumwiedehomepros.com

The Job:

Hours: Monday to Friday 12 pm to 8 pm; Saturdays & Sundays rotations

The Call Center Evening Shift Team Leadwill make outbound phone calls and respond to caller inquiries regarding appointments or general organizational information as well as some data entry. The Call Center Evening Shift Team Lead qualifies, schedules, confirms and verifies appointments for our Sales Reps to demonstrate our product. The Call Center Evening Shift Team Lead makes follow up calls for potential rehash sales and take inbound calls from Sales reps in the field to evaluate performance. The Call Center Team Lead must have the ability to persuade potential clients, handle multiple tasks, and have the ability to deal with tough situations with professional composure at all times.

Daily Duties:

• Answer incoming calls friendly and professionally.
• Make outbound calls.
• Manage the schedule and daily appointments.
• Responsible for confirming and verifying appointments and sending follow up emails/texts.
• Take phone call from sales reps on the field.
• Rehash Setting Appointments.
• Cancel Save Setting Appointments.
• Confirmation Appointment.
• Manage customer databases.
• Oversee Call Center representatives.
• Provides general Administrative, Sales and Marketing support wherever needed.
• Deliver exceptional Customer Service.

Why Work for Krumwiede Home Pros?

• Outstanding reputation in the Community.
• Management team committed to your success.
• Casual and professional team-based work environment.
• Competent and capable co-workers.
• Drama free workplace.
• Room for advancement.
• Successful and growing company.

Requirements:

• Minimum of 3 years’ experience in a Call Center.
• Remodeling experience a plus.
• Excellent computer skills including experience in MS Office, Outlook, Internet etc.
• Able to pass a drug and background screening.
• Drive time 30 minutes or less from Wood Dale.

Personal Attributes Needed:

• Accuracy and attention to detail must be a natural talent.
• Pleasant, optimistic and drama free!
• Customer service-oriented.
• Team player.
• Responsible and highly dependable.
• Able to multi-task when needed.
• Able to take direction.
• Works well under pressure.

Additional Compensation:

• Bonuses

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k) matching
• Life insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person