Call Center Support Specialist

Shift Hours
Tuesday Wednesday Thursday Friday Saturday
10:30-8:30 11-7:30 11-7:30 11-7:30 9:00-4:00
Position: Servicing Systems Specialist I
Hours of Work:
Full-time, Non-exempt
Supervisory Responsibility: None
In This Role, You Will…
Support all internal employees on our origination and servicing systems. You will help ensure compliance to both company policy and governing laws within the systems. You will also become familiar with all reports and new releases of code.
Responsibilities:

• Answer calls and assist employees in our branches in resolving issues encountered with lending and collections activities, including system access, error message resolution, how-to instructions, adjustments to customer accounts, technical issues, and other tasks assigned by department leaders.
• Support all users on the origination and servicing systems.
• Ensure compliance to both company policy and governing laws within the systems.
• Become familiar with all reports and new releases.
• Responsible for testing new code before it goes live.
• Ensure the company utilizes all of the benefits our systems have to offer.
• Provide project support/management for various systems and data projects as needed.
• Provide report management and training for senior management from the servicing system.
• Assist with any other ad hoc projects on an as-needed basis.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• High school diploma or equivalent.
• Strong organizational skills to include prioritizing and attention to detail.
• Demonstration of exceptional interpersonal/customer service skills.
• Strong computer knowledge.
• Ability to work under conditions of heavy business volume and frequent distractions.

Preferred Qualifications:

• Two to three (2-3) years of experience in consumer finance or related; two to four (2-4) years of education may be substituted for experience.

Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Schedule:

• Tuesday: 10:30AM - 8:30PM
• Wednesday, Thursday Friday: 11:00AM - 7:30PM
• Saturday: 9:00AM - 4:00PM

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time of without notice.
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