Call Center Supervisor

If you live in the greater Phoenix area, step into a dynamic in-person supervisory role at our corporate headquarters!  You’ll be at the heart of our Contact Center, leading a team of Appointment Specialists.  Your team plays a pivotal role in scheduling campus visits for prospective students exploring educational opportunities at UTI, MMI, MIAT, or NASCAR Technical Institute. 

As a Call Center Supervisor, you’ll also be involved in coaching, action planning, and ensuring the team consistently achieves its goals. The ideal candidate:

• has prior experience leading a high-performing Call Center team  
• possesses a proactive, competitive spirit
• empathetic, conversational, and committed to personal engagement
• can commit to an in-person work schedule

 It's crucial to note that this role pertains specifically to leading a contact center appointment scheduling team, distinct from a traditional Admissions Team.

• Directly manage a team of outbound Call Center specialists scheduling campus visits, provide coaching, support, and training to company and departmental processes.
• Lead a team that handles inquiries from prospective students, via Outbound phone dialing and verbally prequalify and schedule for a campus or virtual campus tour.
• Understand education program offerings, campus locations and admissibility standards
• Work with Automatic Telephone Dialing systems and delivering visitors to campus locations
• Meet daily, weekly and monthly contact center KPI’s
• Any other duties and responsibilities as assigned

• Salary range of $50,000 - $63,000 annually (depending on experience)
• Medical, Dental and Vision benefits
• Company paid Life Insurance and Disability/Income protection
• 401K with Company match
• FREE Tuition for you AND your immediate family at any of UTI’s 16 campuses and programs

Must have:

• At least a High school diploma or GED
• At least 2 years experience leading an outbound sales team in a Call Center environment

Preferred Qualifications:

• Bachelor’s degree  
• Ability to work in a fast-paced environment with a focus on meeting essential deadlines
• Ability to quickly establish rapport through attentive listening and responsive communication
• Be self-motivated and action oriented
• Ability to organize and interpret data to provide updates to department stakeholders  
• Proficient in computer software applications:  Word, Excel, CRM systems, and Contact Center dialing systems

Work Environment

• This is an in-person position at the corporate headquarters in Phoenix
• Shift will be during applicable contact center hours, including weekends, and evenings up to 9pm.  Two successive days off are included in shift

About Us
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools.

But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours.  Come and be a part of our legacy!