Call Center Supervisor

Responsibilities:
- Supervise a team of Call Center representatives to ensure high-quality customer service and sales performance
- Manage daily operations of the Call Center, including monitoring call volume, response times, and customer satisfaction metrics
- Coach and develop team members to improve their sales skills, customer service techniques, and overall performance
- Set performance goals and targets for the team and provide regular feedback and performance evaluations
- Handle escalated customer issues or complaints in a professional and timely manner
- Collaborate with other departments to ensure seamless communication and coordination between teams
- Analyze Call Center data and trends to identify areas for improvement and implement strategies to enhance efficiency and productivity

Requirements:
- Proven experience in a Call Center Supervisory or management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and team members
- Ability to analyze data, identify trends, and make data-driven decisions to improve Call Center performance
- Sales experience is preferred, with a focus on achieving sales targets and driving revenue growth
- Multilingual abilities are a plus, particularly fluency in English and another language
- Strong customer service orientation with a passion for delivering exceptional service to customers

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or skills associated with the role.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center management: 6 years (Required)

Ability to Commute:

• Miami Lakes, FL (Required)

Ability to Relocate:

• Miami Lakes, FL: Relocate before starting work (Required)

Work Location: In person