Address
Form of work
SalaryThe Call Center Supervisor works as a part of the care team providing assistance to patients and others contacting the clinic by telephone: may provide direct assistance or take messages and direct calls to the appropriate party. Employee will manage large volume of inbound and outbound calls in a timely manner, requiring the ability to multitask. Works with and has access to confidential patient information. Supervisor will manage and oversee the Call Center Specialists. This position requires compliance with 1st Choice Healthcare's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.
At 1st Choice Healthcare, we embrace and practice patient-centered care and we strive to provide all of our patients with the best possible medical care. We encourage each patient to take an active role in their healthcare. We believe that in addition to helping patients when they are sick, we can and should help guide them in making healthy choices for preventive care.
1st Choice Healthcare is a non-profit, Joint Commission accredited, Federally Qualified Health Center. We welcome all members of our community, especially those unable to afford care. We are founded and governed by our community.
Qualifications
at least 1 year of working in customer service, a supervisory roll, or in a Call Center is a plus.
Strong Communication Skills
Great active listening skills
Strong time management and organizational skills
Computer literacy skills is a requirement as well as some basic troubleshooting skills.
Able to work in a demanding, fast-paced setting
Lifting over 20 lbs. is not generally required for this position
Must be able to remain in a stationary position 80% of the time.
This is a Safety Sensitive position(the use of a Medical Marijuana card is prohibited according to Act 593).
