Call Center Specialist

J.L. Morgan and Associates. is a small business in Birmingham, AL. We are professional, agile and our goal is to J. L. Morgan was built on the belief that all hospitals and organizations, regardless of size or financial foundation, have the right to sound, cost-effective methods of tracking and reporting how their organization is performing compared to the rest of the nation. With this thought in mind, we developed the foundation of what we stand for and what we believe.

Our work environment includes:

• Modern office setting
• On-the-job training
• Casual work attire
• Flexible working hours

J.L. MORGAN has an immediate opening as a Care Transition Specialist. J.L. MORGAN & Associates is a patient satisfaction vendor for over 300 hospitals nationwide. This position, Care Transition Specialist, conducts phone call surveys within 24 to 48 hours of a patient's post-discharge to interview the patient, document and record their status and assess the patient for potential risk of readmission to the hospital. This does not include providing medical advice, rather counseling patients and their family about their care. This is job is for a four day week for 10 hours per day. We are flexible with work times and work days.

Qualifications

• Recommended to be Bilingual in English/Spanish, but not a requirement.
• Solid working knowledge of MS-Excel, Access, Word, PowerPoint, and Outlook.
• Comfortable working within databases.
• Accurate typing skills
• Strong active listening and communication skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete surveys in the hospital database.
• Verify patient information.
• Address unresolved patient issues regarding health and/or other care issues.
• Document any pertinent information given by the patient.
• Communicate any needs or questions to management, such as areas of training or implementing changes.
• Contribute to team effort by sharing ideas on how to improve Preventative Care processes.
• Contribute to the assessment, definition and implementation of new processes, standards, and technology.
• Comply with all applicable regulatory requirements and standards and procedures.
• Other duties as assigned.