Call Center Specialist

About Clear Lakes Dental

Clear Lakes Dental delivers outstanding dental care, spanning preventive, restorative, and a range of dental services, serving the Twin Cities and Western Wisconsin regions. Started in 2017, we currently have four office locations – Robbinsdale, Brooklyn Park, East St Paul, Coon Rapids. Clear Lakes Dental stands out as a swiftly growing dental practice in the Twin Cities, driven by a strong vision and an outstanding team.

What We Are Looking For

We're in search of a Call Center Specialist to lead our team in providing exceptional patient call service. The ideal candidate will possess experience in Call Center management, strong leadership capabilities, and a dedication to continuous improvement. If you're enthusiastic about elevating customer support standards and excel in fast-paced environments, we encourage you to apply! As the Call Center Specialist, you oversee the operations and performance of our Call Center team, ensuring top-notch service delivery to our customers while enhancing efficiency and productivity within the center.

Key Responsibilities:

• Leadership: Provide strong leadership and guidance to the Call Center team, fostering a positive and motivating work environment.
• Team Management: Supervise and support Call Center patient care coordinators, including recruitment, training, coaching, and performance management.
• Quality Assurance: Conduct quality assurance procedures to uphold service standards and customer satisfaction levels.
• Process Improvement: Identify opportunities for process improvements and efficiencies within the Call Center, working closely with management to implement changes.
• Patient Call Service: Ensuring that customer feedback and concerns are addressed promptly and effectively.
• Reporting: Generate regular reports on Call Center performance, including key metrics, trends, and areas for improvement.
• Compliance: Ensure compliance with company policies, procedures, and regulatory requirements at all times.
• Collaboration: Collaborate with other departments to address customer issues and improve overall customer experience.

Qualifications:

• Proven experience in a Call Center environment in a leadership or supervisory role.
• Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
• Excellent communication skills, both verbal and written.
• Proficiency with scheduling and multi-tasking
• Strong problem-solving and decision-making abilities.

Join us at Clear Lakes Dental and play a pivotal role in shaping the future of our Call Center operations. Apply now to be part of our team!

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Minneapolis, MN 55443 (Preferred)

Work Location: In person