Call Center Representative - Trilingual English, Spanish And French

YOU MUST BE ABLE TO SPEAK, READ AND WRITE ENGLISH, SPANISH AND FRENCH

Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and support to our clients in the medical industry. This is an excellent opportunity for someone who enjoys helping others and has a passion for healthcare

Responsibilities
- Answer incoming calls from patients, healthcare providers, and insurance companies
- Provide accurate and timely information regarding medical services, appointments, and billing inquiries
- Assist with scheduling appointments and coordinating patient referrals
- Maintain patient records and update information as necessary
- Handle complaints or concerns with professionalism and empathy
- Perform data entry tasks to ensure accurate documentation of patient interactions
- Collaborate with team members to resolve complex issues or escalate when necessary

```Requirements```
- Strong communication skills, both verbal and written
- Proficiency in medical terminology and understanding of medical office procedures
- Excellent phone etiquette and ability to handle high call volumes
- Bilingual in English and Spanish is preferred
- Ability to analyze situations and provide appropriate solutions
- Exceptional customer service skills with a focus on empathy and understanding
- Detail-oriented with strong organizational skills
- Proficient in data entry and computer navigation

Join our team today and make a difference in the lives of patients by providing outstanding customer service in the healthcare industry. Apply now to start your rewarding career as a Call Center Representative! css_spon

Job Type: Full-time

Salary: Up to $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote