Call Center Representative

The practice seeks a professional EXPERIENCED Front Desk Receptionist/Call Center Representative

Compensation: Salary commensurate with experience and track record

Minimum Qualifications Required:

High School Diploma or equivalent.

At least 1 year experience as Front Desk Scheduler/Telephone Operator

Excellent customer service skills and a caring personality

Knowledge of HIPAA and OSHA regulations

Excellent phone manners

Self-starter, confident, organized, articulate and a quick thinker

The ideal Candidate will have good verbal and written communication skills, excellent data entry skills, and the ability to effectively handle multiple task in a fast- paced environment.

Bilingual in Spanish is preferred but not required.

Strong ability and willingness to learn about medical procedures

Knowledge on medical terminology and electronic medical records

Proficient in Microsoft software including Word, and Excel

The incumbent’s duties and responsibilities include:

Answer telephone calls and respond to patient portal, e-mails and text messages

Handle patient inquiries both by telephone and by text message in a timely manner

Research required information using available resources

Manage and resolve patients complaints

Provide patient with product and service information

Enter new patient information into EHR system

Collect insurance information and put into system

Update existing patient information

Route calls to appropriate resource

Follow up patient calls where necessary

Identify and escalate priority issues

Contact patients by phone ,email or text

Respond to questions

Identify and overcome objections

Maintains confidentiality, security and integrity of patient and organizational data.

Ensures release of information is consistent with all privacy policies.

Escalate communication concerns requiring the Director of Operations intervention.

Report work flow concerns affecting Call Center operations to the Call Center Lead or Director of Operations.

Organizes, maintains Call Center agent productivity reports in the server following guidelinesand procedures with the Call Center Lead as set by the Director of Operations.

Accurately utilizes the features of the telephones and other related equipment.

Assist with maintaining cleanliness, safety and security of the office communication equipment.

Performs other incidental and related duties as required and assigned by the Director of Operations or the President.

The candidate must be able to work a flexible full-time various day shift between 7:00 AM to 5:30 PM, Monday to Friday. Prior dermatology and plastic surgery experience a plus but not required. Experience with EMA Modernizing Medicine also a plus.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Wesley Chapel, FL 33544: Relocate before starting work (Required)

Work Location: In person