Call Center Representative

CALL CENTER REPRESENTATIVE JOB DESCRIPTION

JOB TITLE: Call Center Representative

REPORTS TO: Call Center Manager

JOB SUMMARY: This position is responsible for answering incoming calls and routing them appropriately. Representatives also schedule appointments for all of the locations of Eye Care of Maine.

QUALIFICATIONS:

Ability to work with the public
Possess excellent telephone manner and customer service skills
Ability to handle multi line phone system
Proficient use of computers

DUTIES AND RESPONSIBILITES:

-Answering all incoming calls in a timely manner
-Document patients records as needed
-Schedule, cancel, and reschedule patient appointments as needed
-Sending out welcome packets to new patients
-Respond to messages from the answering service appropriately
-Attend all scheduled meetings
-Work overtime as needed, as well as being flexible with schedule

PHYSICAL REQUIREMENTS:

Sitting up to 7-8 hours a day

EDUCATION:

High School Diploma

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person