Call Center Operator - Roper St. Francis Office Park - Ladson

Location: 8536 Palmetto Commerce Pkwy, Ladson, SC 29456

Schedule: Monday through Friday from 8:15am to 4:45pm

Job Summary:

An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires), perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.), acceptance of payment for new patients and class/event registrations. Individual is also responsible for providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members. The candidate upholds the standards and strategic goals of the company wide Customer Services program and promotes quality service.

Minimum Qualifications:

Education: High school diploma

Experience: Two years recent customer service experience or related healthcare experience to include at least one year Call Center experience or telephone customer/patient service experience. Familiarity with medical terminology preferred.

Licensure/Certification: n/a

Primary Source Verification (if applicable): N/A

Knowledge/Skills: Types 40 wpm. Knowledge of medical terminology. Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred. Strong verbal and written communication skills including good voice quality; good diction and articulation are required. Demonstrates active listening skills. Good problem solving skills. Demonstrates ability to handle multiple tasks at the same time. Demonstrates good teamwork. Positive, enthusiastic, helpful personality.

Other: Ability to work autonomously and exercise independent judgment. Must be detail oriented and possess good organizational skills. Must maintain strict confidentiality of patient information.

Contacts: Internal: marketing staff, management, hospital departments, physicians and clinical staff

External: Physicians, customers, patients, community groups

Work Demands/Environment:

Frequent sitting. Frequently requires long periods of working interactively with a telephone, computer or other devices. Intermittent walking, standing, stooping, bending. Ability to work in a limited space. May require lifting or moving items up to 25 lbs. Frequent use of finger/hand dexterity to operate a keyboard, calculator, telephone, copier, fax or other office equipment. Constant talking or hearing. Corrected hearing and vision to normal range. No exposure to blood, body fluids or tissue. Limited potential exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal office environment. Ability to read and comprehend.

JOB DUTIES AND RESPONSIBILITIES

RESPONSIBILITIES % OF TIME

1. Maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires)

50%

2. Providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members

20%

3. Appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.)

10%

4. Maintain a positive, constructive working relationship with all potential clients, physician offices, co-workers, supervisors and others as needed.

10%

5. Perform financial reconciliation/Payment Research

10%

Performs other job duties and responsibilities as required.

Roper St. Francis Healthcare is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

Scheduled Weekly Hours:

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