Call Center Manager

About Renewal by Andersen

Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective to stand apart in the products we provide and, in our standard, to give our client’s the best window and door replacement experience.

Since opening our first store in Minnesota in 1995, Renewal by Andersen Corporation has rapidly grown to more than 100 markets in the U.S., becoming one of the largest replacement window companies in the country.

As an organization, we take pride in our outstanding leadership, innovation, expertise, customer service and we are excited to bring on a team member who shares these same values.

Job Description

Renewal by Andersen has an immediate opening for an in-officeCall Center Manager. The Call Center team is primarily responsible for screening inbound calls and scheduling appointments for window and door replacement consultations. We are looking for an individual with excellent communication skills, strong leadership, and a passion for people.

We are now hiring for a Full-Time position that requires 38-40 hours per week. Shifts from 8am to 5pm, Monday through Friday, with an occasional evening or Saturday shift.

Responsibilities:

• Demonstrate strong leadership skills to guide and mentor the Call Center team.
• Manage daily appointment calendar.
• Set high standard for customer service experiences in the Call Center.
• Conduct team workflow by assigning tasks, supporting staff, and monitoring performance indicators.
• Provide meaningful feedback to improve performance and processes.
• Monitor and drive company goals.
• Hiring, onboarding, and training new employees.
• Create schedules and drive attendance.
• Provide direct support for Call Center and sales teams as needed.

Skills and Qualifications:

• Effective listening and communication skills
• Ability to multi-task
• Works well and remains calm under pressure
• Excellent organizational skills and superior attention to detail
• Ability to work well with a variety of personalities and effectively build relationships
• 2+ years previous Call Center Manager experience required
• High School Diploma or GED required
• Type minimum 55 wpm
• Bilingual is a plus!

Salary:

• $60k - $70k based on experience.
• Supplemental Pay Types:
• Bonus Pay

Ability to commute/relocate:

• Salt Lake City, UT 84123 (reliably commute or planning to relocate before starting work required)

EEO Statement

Chisl, Inc dba Renewal By Andersen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Are you 18 years or old?
• Tell us why your experience would make you the best fit for this position?

Education:

• High school or equivalent (Required)

Experience:

• Call Center Manager: 2 years (Required)
• Leadership: 2 years (Required)

Work Location: In person