Call Center Customer Service Representative

Customer Service Representative

Bellwether Community Credit Union (BCCU)

Nashua, NH

Full-time Non-Exempt

Overview

Bellwether Community Credit Union (BCCU) is seeking an outgoing and energetic professional for the position of Customer Service Representative. For over 100 years, we've made New Hampshire our home and have provided thoughtful guidance and customized solutions to help our members. As one of the "Best Places to Work" in New Hampshire, BCCU is a community-based credit union with a strong commitment to "people helping people".

The Job

The Customer Service Representative is a Contact Center role specializing in deposit member sales, service and transaction processing, online banking support, and proactive loan referrals. A CSR is responsible for overall member satisfaction by delivering outstanding member service via telephone and through our electronic and online channels.

Essential Duties and Responsibilities

• Actively and consistently seeks opportunities to cross sell Bellwether Community Credit Union's deposit products and e-services to members and nonmembers, as outlined in the CCSR Referral Program.
• Actively works to save members time and money using our Loan Wizard tool to find and refer loan opportunities to Contact Center Member Consultants with lending capabilities.
• Participates in outbound calling efforts.
• Responsible for ensuring error free and accurate completion of member service requests to include financial transactions and account maintenance.
• Demonstrate strong decision making skills as they relate to security and fraud prevention.
• Answers inquiries, provide information and resolves concerns (on the phone, through secure messages, and in our online answer resource library) on accounts or electronic services utilized by the member.
• Understands and complies with all Federal, State and BSA regulations.

Qualifications

• Understanding of and ability to learn Credit Union and Contact Center operations; including policies, procedures, compliance, and security.
• Strong interactive written and verbal communication skills to ensure members understanding.
• Exhibit positive attitude and professionalism, projecting a positive image as a representative for the Credit Union.
• Demonstrated proficient use of Credit Union software and technologies to include Microsoft Office suite.

Work Environment

As part of the Bellwether Team, you'll experience our commitment to your personal and professional success through our "Best Places" culture, training opportunities, competitive salary and benefits package.