Call Center Coordinator

Call Center Specialist

FirstFleet, Inc Corporate Office Murfreesboro, TN

2 Schedules available:

• Every other Wednesday, Thursday, Friday, Saturday 6am-6pm
• Every other Wednesday, Thursday, Friday, Saturday 6pm-6am

Primary Responsibilities:

· Electronic log support for the fleet

· Communicate with Platform Science regarding log issues including but not limited to sensor failures, out of sync and lost communication issues

· Record accident & injury reports and follow up as needed

· Arrange drug testing as needed and follow up on completion

· Assist drivers with Electronic Logging devices

· Follow up on outstanding log support tickets

· Receive and document complaints- beginning to end / follow up

· Assist supervisor on managing unassigned drive time for the fleet

· Be able to work in fast paced situations and make decisions accordingly

· Process reservations for Lyft rentals and hotels

· Assist in the development and growth of the department and assume new responsibilities as assigned

Qualifications

· Experience with heavy call volume daily

· Experience with Microsoft Word and Excel

· Excellent written and verbal communication skills

· Excellent conflict resolution skills

· Demonstrates interpersonal skills and ability to deal comfortably with all levels of management

· Able to handle confidential material in a reliable manner

· Excellent organizational abilities

· Attention to detail and accuracy

· Creative and persistent problem solver

Years of Experience

· Minimum of 1 year Call Center experience (preferred)

Employment Type

· Full time, (Hourly)

· Schedules available:

o Sunday/Monday/Tuesday & every other Wednesday 6a-6p

o Sunday/Monday/Tuesday & every other Wednesday 6p-6a

o Thursday/Friday/Saturday & every other Wednesday 6a-6p

· On Site

This description is not intended to be construed as an exhaustive list of responsibilities, duties, or skills required for the position. This position may be changed or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Night shift

Experience:

• Call center: 1 year (Required)

Work Location: In person