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Form of workAre you detail-oriented with a knack for financial problem-solving? We have an exciting opportunity for a Loan Collection Agent at Exploria Resorts. If you're ready to advance your career, this position might be for you. Join our friendly and growth-oriented team and apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Are you:
- Self-Motivated?
- A Team Player?
- Pay Attention to Detail?
- Punctual?
- Love being paid for an excellent performance with bonuses ranging from $1,000-$3,000/Month!?
- Want a Great work-life balance?
If so - this is an exciting opportunity to join the Financial Services team!
$1,000 Sign On Bonus!
Hourly + Monthly Bonuses (Average $40-65,000 Annually)
Shift Times: 8 AM - 5 PM and 10 AM - 7 PM, Closed Sundays.
*Availability to work both shift times is required!*
Location: Corporate Call Center 25 Town Center Blvd., Clermont, FL 34714
Job Summary:
Exploria Resorts seeks highly motivated and trainable representatives to join the Financial Services team. The Financial Services Representative will report directly to the Director of Financial Services and the Account Services Manager. They will learn and have a complete understanding of FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products. He/She shall maintain an upbeat, positive, and motivating demeanor and a high-level customer service experience. This position consists of a high volume of outbound and inbound calls to Exploria Resorts owners.
Responsibilities and Duties:
- Inbound and outbound calling to existing Exploria Resorts owners
- Assist with past-due loan payments and other Exploria Resorts financial issues and questions
- Participate in proactive team efforts to achieve departmental and company goals
- Completes any and all tasks assigned by management
- Adhere to all company and departmental policies and procedures
- Ability to function independently with little supervision
- Maintain confidentiality of personal information
- Meet or exceed weekly performance metrics
- Present a positive attitude and disposition to each caller
- Responsible for maintaining a complete debt collection portfolio using the support framework designed. i.e.: learning policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieve a successful recovery
- Add change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and in general master the collection system to appropriately and effectively work the debts assigned
- Verbal skills and communication techniques to manage people to the point public opinion remains in favor of our clients
Qualifications and Skills:
- 1-2 years of experience in collections is required.
- Must have excellent written and verbal communication skills
- Must have high-level customer service experience
- Must possess strong communication and negotiation skills
- Must possess good time management and organizational skills
- Must be able to read/write/speak the English language
- Must be enthusiastic, energetic, and self-motivated
- Experience working in the Vacation Ownership or hospitality industry helpful
- Knowledge of FDCPA.
Required Competencies:
- Must be able to convey information and ideas clearly, both orally and in writing.
- Must have exemplary customer service abilities to ensure 100% customer satisfaction
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess and be able to demonstrate the ability to influence
- Must present a professional and friendly demeanor
- Flexible Schedule
Physical Demands:
- Ability to sit for long periods.
**$1,000 Sign-On Bonus, minus applicable taxes is paid out after 90 days.**
