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SalaryMultiCare is a not-for-profit healthcare system with roots that go back well over 100 years. Today, we are the largest community-based, locally governed health system in the state of Washington with more than 20,000 employees. We are committed to our mission — partnering for healing and a healthy future — and the dedication to the health of the many communities we serve.
We're looking for Call Center Associates to join our Centralized Call Center team in Auburn, Washington. If you're looking for work in a fast paced, positive and supportive work environment and you want to utilize your customer service experience to help patients get access to the healthcare they need, then this is the position for you!
Position Summary:
The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols.
The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve within the scope of the positions responsibilities.
Requirements
- Minimum one (1) year office, clerical, Call Center customer service experience; in healthcare preferred
- Basic computer skills
- Knowledge of medical terminology and medical insurance preferred
- Epic experience preferred
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
- Belonging: We work to create a true sense of belonging for all our caregivers
- Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
- Market leadership: Washington state's largest community-based, locally governed health system
- Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
- Technology: "Most Wired" health care system 15 years in a row
- Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
- Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn
Ready to apply?
To expedite your application process, please also apply to an open position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to view related jobs:
https://multicare.wd1.myworkdayjobs.com/en-US/multicare/job/Centralized-Call-Center-Associate-I_JR16764
Job Type: Full-time
Pay: $18.09 - $24.72 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- office, clerical, Call Center customer service: 1 year (Required)
- Epic: 1 year (Preferred)
- medical terminology and medical insurance: 1 year (Preferred)
- basic computer: 1 year (Required)
Work Location: Multiple locations
