Call Center Agent

Precision of New Hampton is seeking Call Center Agents.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry tasks to update customer records and maintain accurate information
- Collaborate with team members to ensure customer satisfaction and achieve performance goals
- Follow Call Center scripts and procedures to provide consistent service to customers

Requirements:
- Fluent in English (verbal and written communication skills)
- Previous experience in a Call Center or customer service role is preferred
- Knowledge of medical office procedures and terminology is a plus
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and active listening skills
- Bilingual in Spanish is a plus
- Ability to multitask and work in a fast-paced environment

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• New Hampton, IA 50659: Relocate before starting work (Required)

Work Location: In person