Address
Form of workOverview
To build customer loyalty and provide personal customer interactions that build genuine relationships with customers and result in a brand-aligned experience.
Responsibilities
Qualifications
To build customer loyalty and provide personal customer interactions that build genuine relationships with customers and result in a brand-aligned experience.
Responsibilities
- Provide polite, friendly greetings and interactions with all customers.
- Prepare product for sale (icing, decorating, pricing, packaging and labeling).
- Maintain product level, quality and freshness.
- When requested perform bakery clerk functions.
- Maintain sanitation standards in the cooler, freezer, prep area and sales area.
- Properly cleans work area, couplers and decorating bags.
- Maintain the organization of the freezer, including proper rotation of product according to variety.
- Communicate customer requests to management.
- Communicate temperature breakdowns to supervisor.
- Keeps supply area neat, clean and tidy at all times.
- Properly rotates icings (including how to read dates of icings) and scrapes down buckets.
- Use cake manual as reference material.
- Write on cakes.
- Properly mix colors according to color chart.
- Masters the use of the airbrush.
- Use cake production sheet.
- Achieve budgeted sales, shrink and profits for the cake section of the bakery.
- Perform all other duties as assigned by management.
- Performs Front Porch duties to ensure "customer arrival" standard is maintained.
- Announce specials and sale info on the PA system.
- Assist in product receiving and storage.
Qualifications
- Friendly, outgoing personality.
- Ability to work well with others.
- Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
- Ability to read and understand information and direction.
- Effective communication, customer service and selling skills.
- Must be at least 18 years old.
- Ability to bend, kneel and stand for extended periods of time.
