Cafeteria Attendant

Compensation TypeHourlyHighgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

 

Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel - located squarely amidst New York's most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel's electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York.

Overview

Set up, maintain and breakdown the food lines and serve scheduled meals to Hotel employees, courteously and efficiently in accordance with Hotel standards. Maintain the cleanliness, organization and sanitation of work stations, dining areas and equipment.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas including but not limited to buffet station, beverage station, refrigerator and the storage area
• Maintain complete knowledge of:
  • Scheduled menus for Cafeteria.
  • Menu item preparation method/time, major ingredients, quality standards, taste, texture, serving temperature, portion size and presentation method.
  • Table/seat/station numbers, room capacity, hours of operation and proper table set -ups for the Cafeteria.
• Housecount and group activities in-house.
• Expected number of meals to be served.
• Safety and sanitation requirements.
• Proper storage procedures.
• Complete opening duties as assigned:
  • Check quality and amount of all cafeteria stock and supplies using checklist.
  • Requisition necessary supplies according to standard.
  • Transport supplies and equipment to the cafeteria.
  • Prepare and set up all condiments and non-alcoholic beverages.
  • Stock designated supply of silverware, glassware, chinaware, utensils, tools and other equipment for service.
  • Inspect cleanliness and condition of tables and service areas; rectify any deficiencies.
  • Set tables.
  • Set up and prepare the service line/areas.
  • Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the Manager.
• Receive food from Kitchen and place in designated holding areas at specified temperatures.
• Defrost food, clean and prepare produce as assigned.
• Maintain supply levels of stock, food and non-alcoholic beverages to designated amounts throughout scheduled hours of operation.
• Monitor and maintain the quality of all food on service lines.
• Anticipate usage levels and report food replenishment needs to the Kitchen on a timely basis.
• Obtain replacements for 86'd items as directed by the Kitchen.
• Greet and serve meals to Hotel employees.
• Remove soiled trays and wares from the dining tables and separate items at breakdown station.
• Wipe dining tables clean and replenish tabletop condiments throughout the shift.
• Clean up spills immediately.
• Breakdown all goods.
• Return unused food to designated areas and store.
• Clean and sanitize service lines, beverage dispensing equipment and other equipment, following procedures.
• Restock stations for next meal period.
• Complete closing side duties as assigned.
• Clean and organize supply/storage closets.
• Report any damages, safety hazards, maintenance problems and personnel problems to the Manager.
• Legibly document pertinent information in the log book.
• Assist with other Cafeteria job functions as assigned.
• Complete inventories as scheduled.
• Legibly document maintenance needs on work orders and submit to Manager.
• Attend meetings as scheduled.
• Follow maintenance program and cleaning schedule.

Qualifications

Essential:

• Food handling certificate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication.
• Compute basic arithmetic.
• Ability to:
  • perform job functions with attention to detail, speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgement.
  • follow directions thoroughly.
  • understand guest's service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent Hotel data.
• Exert physical effort in transporting 20 pounds to 50.
• Endure various physical movements throughout the work areas.
• Ability to reach above your head fully extending your arms to obtain product
• Remain in stationary position for 8 hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirable:

• High school graduate or equivalent vocational training certificate.
• Previous Culinary training.
• Previous experience in Restaurant service.
• Knowledge of food preparation and handling.
• Certification in sanitation.
• Fluency in a foreign language, preferably .
• Ability to input and access information in the property management system/computers/point fo sales system.
• Previous guest relations training.

Salary Range: $28.58-38.11/Hour

Employment Type: FULL_TIME