Cafe Supervisor

Cafe Supervisor 

Join our team at LEGOLAND Discovery Center Boston, where a recent $12 million renovation has transformed the attraction into a hub of interactive LEGO® experiences. Our indoor playground, featuring a ride, 4D theater, LEGO® Space digital encounter, DUPLO® Park, Hero Zone, and Creative Club, offers families in Boston and beyond an unforgettable adventure.

We are seeking an energetic and motivated Food & Beverage Supervisor to lead our food & beverage team in providing exceptional service at Boston's ultimate indoor LEGO experience!

About the Role

As the Food & Beverage Supervisor, reporting to the Commercial Manager, you will play a pivotal role in delivering world-class customer service within our attraction Café. Your responsibilities include ensuring all team members are well-trained in company standards encompassing guest experience, cleanliness, food safety, and financial controls. You'll develop effective schedules, manage inventory, and uphold the visual appeal of assigned locations.

This role also encompasses manager-on-duty shifts, overseeing daily operations across all departments. Compensation for this dynamic opportunity is $20.00 per hour.

F&B Operations

• Manage the full operation of the counter-service café, offering hot options such as burgers and pizza, Starbucks® coffee service, snacks, ice cream, and cold beverages.
• Liaise with F&B suppliers, placing orders, and controlling wastage within budget constraints.
• Ensure Starbucks® standards are consistently met.
• Maintain superior cleaning and hygiene standards, adhering to record-keeping protocols.
• Monitor temperature checks logs, adhering to Merlin Food Safety Standards and allergen requirements.
• Exceed spend per head targets and maintain all staff Food Handling local area qualifications.
• Ensure compliance with local food licenses at all times.

Coordinate Training of F&B Hosts

• Initiate and organize all host training and evaluations, maintaining comprehensive records.
• Uphold the highest levels of safety and compliance among retail and food & beverage staff.
• Empower team members to deliver outstanding customer service, facilitating guest recovery as needed.
• Lead and motivate staff to embody a "guest-obsessed" mentality.

Create Weekly Schedules

• Develop and manage schedules for over 20 host positions.
• Forecast staffing needs during trading periods.

Employee Development

• Foster team members' growth through team-building activities, praise, coaching, training, and discipline according to company standards.
• Implement programs to engage staff, enhance performance, and provide incentives and recognition.
• Be a dedicated team leader whom works well with others and engages in consistent team building practices.
• Thrive in a team environment, but also works well in an independent setting. 

Manager On Duty for Attraction

• Oversee smooth operations of all departments, including Admissions, Guest Experience, Food and Beverage, and Retail.
• Efficiently address issues throughout the day by facilitating communication between relevant departments.
• Manage queues and guest flow within the busiest areas of the attraction safely and optimally.

About You

• Bachelor’s degree preferred, with two (2) years of related experience in Food & Beverage.
• Career-oriented individual with a background in leading teams in the hospitality or attractions industry.
• Guest-first mindset with excellent verbal and written communication skills, fostering a collaborative team atmosphere.
• Flexibility and adaptability in implementing new operational procedures or systems within an innovative, fast-paced environment.
• Knowledge of cash-handling, point-of-sale automated systems, and inventory/sales auditing.
• Ability to stand/walk for extended periods and lift up to 40 pounds.
• Open availability, especially during peak business days on weekends, holidays, and school breaks.

About the Benefits

Joining Merlin Entertainments means enjoying incredible benefits:

• 30% off LEGO products and Merlin retail stores, along with other retail discounts.
• Healthcare benefits, including medical, dental, vision, and more.
• Annual paid time off benefits.
• Complimentary tickets to all Merlin attractions worldwide for friends and family.
• 401(k) retirement account with a corporate match.
• Tuition reimbursement program.
• Opportunities for career progression and skills development across the country and globally.

About Us

Merlin Entertainments, the force behind iconic brands like LEGOLAND theme parks, Madame Tussauds wax museums, SEA LIFE Aquariums, and LEGO Discovery Centers, operates over 140 attractions across 24 countries, delivering memorable experiences to 67 million visitors annually. Our company and its people embody the seven values that make up "The Merlin Way": We love what we do, We care, We are innovative and fast-moving, We do what we say, We make every dollar count, We take ownership, and We do it all for the love of fun.

Everyone Matters at Merlin

At Merlin, we strive to create an inclusive and diverse workplace where everyone, regardless of age, race, gender, disability, or sexual orientation, feels valued. We welcome the world to our magical attractions and resorts every day and are committed to reflecting that multicultural mix within our business.

We want everyone to have the opportunity to perform their best at interviews. If you have additional requirements due to ill health or a disability, please contact our friendly team at NAPeopleHUB@merlinentertainments.biz for a discussion.