Job Description
What does a Lead Agent do? (Add specific duties relevant to Leads area of responsibility)
· Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks
· Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
· Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
· Miscellaneous duties as assigned
What skills are required to Join the Team?
- Must be 18 years or older
- Six (6) months of experience relevant to the role (i.e., cabin cleaning, ramp or counter services)
- Must have a valid driver’s License
- Must submit to and pass a drug screen and background check
- Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
- Must have a reliable mode of communication and transportation
Language Skills:
· Ability to communicate effectively in the English language
· Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
· Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
· Must also possess and utilize effective listening skills
Why G2:
· Healthcare Benefits
· PTO Paid Time Off Benefits
· Company Matched 401k Options
· Employee Discount Program
· Employee Assistance Program
G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.