Refuel Operating Company
Position Description
Position Information:
Reports to: C Store Manager
Position Summary:
As a C Store Team Member, customer service is our number one priority. Our C Store Team Member are not just cashiers. Refuel C Store Team Member are required to do the following:
- Provide a friendly greeting to all customers upon entering the store or on the phone.
- Get to know your customers and use their name.
- Go out of your way to make customers feel important and valued.
- Move quickly to provide fast service.
- Suggest sell to customers when appropriate.
- Thank customers for their business and invite them back.
Candidate Profile:
- In addition to being able to perform the job responsibilities outlined earlier, below are important expectations while working on our team.
- People oriented, friendly, enthusiastic, smiles
- Respectful and polite
- Demonstrate a sense of urgency (move fast)
- Honest
- Willing to learn
- Dependable & punctual - consistently reports to work on time and provides proper notice if necessary
- Good communication skills
- Able to work alone and on a team
- Able to stay busy between customers
- Flexible
- Willing to help associates and customers
- Multi- Task: able to successfully complete multiple tasks independently
- Proper uniform and name tag at all times
- Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails
- No gossiping or profanity
- No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only
Cleaning:
- Restrooms
- Trashcans
- Rugs
- Doors & Windows
- Transaction Counter
- Fountain Area
- Floors
- Shelves
- Merchandise
- Parking Lot
- Fuel Islands
- Windows & Doors
- Sidewalk Entrance
- Trash Cans
- Stock, front face all merchandise
- Stock fountain, deli case, cooler, & freezer
- Proper merchandise placement on Sales Counter
- Check for out of date merchandise.
- Proper cash and credit card accountability at the end of each shift
- Adhere to local, state, and federal policies on age restricted product sales.
- Observe and react to shoplifter and gas theft.
- Attend store Team Members and 1 on 1 meetings as scheduled
- Be open to receiving feedback, guidance, & supervision
- Adhere to all Refuel company policies
- Must be in physically good shape and able to stand during entire work shift.
- Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.
- Must be able to lift 50 lbs.
- Must have visual acuity to check identification and process money orders.
- Must be able to tolerate gas fumes and cleaning products.
- Must be able to climb a ladder to clean windows.
- Must be able to react to a fire by lifting and using a 30lb fire extinguisher.
- Must be able to do basic math at the eighth grade level.
- Must be able to speak, read and write English and communicate with customers in English.