Businessoperations - Customer Service Advocate I

Immediate need for a talented Customer Service Advocate I. This is a 02+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-10746
Pay Range: $18 /hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Note- Preferably in any PST or MST locations (If there is a home outage for internet or power, we might ask employee to work from the office, if the local office is within 30 mins of employees' home.)
As a part of our hiring process, along with an option to directly connect with a Recruiter, we now offer a texting option to enhance your candidate experience.  Click the link below which contains a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process : https:.//hire..glider.ai/connect/23254285
Key Responsibilities:

• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner.
• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Resolve basic problems by communicating the requested information regarding the assessment of the member or provider's needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintains performance and quality standards based on established contact center metrics.
• Provides Customer Service in a high pace contact center environment over the phone, via live chats and emails.
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Answering calls for Member Services - assisting callers with Medicaid needs.
• Educating members on benefits and resources available.
• Data Entry.
• Training is anywhere from 2 to 6 weeks and camera needs to be on at all times.
• Performance expectations/metrics for this individual and their team:
• We rate productivity and efficiency and call times.
• What the first day looks like:-Attend IT training and then (Client's) modules, meet with team and start job specific training.

Key Requirements and Technology Experience: 

• At least 1 year of Customer Service experience.
• Strong Customer Service skills.
• Strong typing skills (60 +wpm preferred) - Will turn away candidates who type less than 40 wpm.
• Reliable internet connection - Please run an internet speed test - https://www.speedtest.net/ and send a screenshot of the result once done.
• High School Diploma or equivalent.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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