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Form of workIntroduction Charlotte's local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville.
Charlotte Water's FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies. Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame.
We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace. Function Information Technology Summary The Center for Digital Government named Charlotte one of the top five digital cities in the nation.
The City of Charlotte Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partner agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery. Charlotte Water Technology is a division of the I&T Department and directly supports Charlotte Water. Charlotte Water Technology is seeking a Business Systems Analyst Senior to join the Work and Asset Management Team.
Major Duties and Responsibilities Interfaces with department stakeholders and end users to define needs, communicate technology changes, and fulfill technology support requests. Responds to and prioritizes customer requests related to software applications ranging from permissions to technical problems with applications. Provides user support on production applications, including providing queried data.
Interfaces with end users on existing business processes and design for new business processes to be translated and written into detailed functional requirements and solution design. Develops and runs reports, creates and manages account permissions, application/system configuration, troubleshoots problems and facilitates solutions, cooperates with vendors, and communicates with system users. Performs quality assurance activities including test plan development and execution, testing, and tracking issues and solutions Designs and facilitates end user training sessions.
Creates user guides and explains complex technical information in a clear and concise manner. Performs related work as required. Knowledge, Skills & Abilities Knowledge of: English grammar, spelling, and punctuation Modern office procedures, methods and computer equipment SQL programming languages Client-server technology and applications, basic database structure, technical systems analysis, and design Project management lifecycle Information technology best practices, standards, and terminology Software testing and quality assurance practices Skill in: Interpersonal skills necessary to develop and maintain effective and appropriate working relationships Performing a variety of duties, often changing from one task to another of a different nature Analysis and troubleshooting Customer service Delivering group and one-on-one training Ability to: Meet schedules and deadlines of the work Understand and carry out oral and written directions Accurately organize and maintain paper documents and electronic files Maintain the confidentiality of information and professional boundaries Communicate effectively, both orally and in writing Ability to communicate technical expertise to all levels of users Evaluate software to determine efficiency, reliability, and compatibility with existing systems Plan, develop, and write operational procedures and manuals Research, develop, and document technical design specifications Preferred Qualification Experience with water/wastewater industry and field service processes Knowledge of Project Management methodologies GIS-centric applications Microsoft SQL, Crystal or Tableau reporting GIS experience and Cityworks application experience a plus Minimum Qualifications High school graduation or equivalent Five (5) years relevant experience in business analysis, requirements definition, and information technology support OR Associate degree from an accredited college or university in Information Technology, Computer Science, or a related field.
Three (3) years relevant experience in business analysis, requirements definition, and information technology support OR Bachelor's level degree from an accredited college or university in Information Technology, Computer Science, or a related field. One (1) year relevant experience in business analysis, requirements definition, and information technology support Conditions of Employment The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination.
During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer. How To Apply Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available.
Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m.
(EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us. Benefits The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace. In Conclusion If you have technical issues submitting your application, click here.
