Business Systems Analyst

Business Systems Analyst
9+ Months W2 Contract
Pleasanton, CA, Atlanta, GA or Austin, TX (hybrid)
Benefits You’ll Love:

• NextDeavor offers health, vision and dental benefits for contract employees.
• You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

Become a key player as a Business Systems Analyst:
As a Business Analyst, you will work within a global team, spanning various time zones and ensure excellent customer service. In this role, you will partner closely with our internal Business Technology group and our Support teams to maintain and enhance our systems and tools largely powered by Salesforce.com. We need a self-starter who can learn quickly, drive deliverables, and take pride in ensuring that the customer and analyst experience is kept at the forefront at all times.
Here’s how you’ll make an impact on the team:

• Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best in class customer service
• Plan, prioritize and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs
• Assume role of product owner in scrum team(s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing and release planning
• Work and collaborate cross functionally with business technology, environments, services and product teams to prioritize requirements and define the delivery roadmap
• Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues

Here’s what you’ll need to be successful in this role:

• 3+ years Business Analyst experience, preferably supporting enterprise-sized organizations.
• 2+ years experience working with Salesforce.com Service Cloud.
• 1+ year experience with agile development processes.
• Ability to be flexible, multi-task and get things done in a fast-paced and constantly changing environment
• Previous experience providing technical/customer support

Here’s what else might help you out:

• Bachelor degree, or equivalent, and relevant working experience.
• Familiarity with Coveo and Adobe Experience Manager (AEM)
• Salesforce certification
• Proficiency with JIRA and Confluence

Pay Range:
$60.00 - $66.00/hour
Ready to make your mark? Take the leap and apply directly here: https://j.brt.mv/jb.do?reqGK=27728658&refresh=true – your application is in good hands.