- Evaluate business processes and related system functions, anticipate requirements, uncover areas for improvement, define system enhancements, and implement solutions
- Lead ongoing reviews of business processes and developing optimization strategies
- Conduct requirements and design sessions with functional areas defining enhancements and priorities
- Instruct all business roles, including independent contractors, in system functionality and processes
- Effectively communicate insights and plans to cross-functional team members and management
- Gather critical information from meetings with various stakeholders and producing useful reports
- Create instructional materials and content in various media to maximize access
- Encourage system adoption and functionality feedback from system users
- Prioritize initiatives based on business needs and requirements
- Document and communicate effectively the results of data gathering efforts
- Ensure solutions meet business needs and requirements
- Monitor deliverables and ensuring timely completion of projects
- Stay current on the latest process and IT advancements to automate and modernize systems
- Perform user acceptance testing
- Manage small projects, develop project plans, and monitor project performance
- Communicate competing resources and priorities, recommending solutions to resolve constraints
- Perform requirements analysis; update, implement, and maintain procedures
- Serve as a liaison between stakeholders and users
- Customer-centric and highly motivated individual adept at thriving in a dynamic, fast-paced business environment with multiple priorities
- Possesses strong critical thinking and analytical abilities, with a knack for organizing and presenting complex concepts effectively
- Holds a bachelor’s degree in business or a related field
- Brings a minimum of 5 years of hands-on experience in business analysis or a proven capacity to grasp end-to-end business processes and their interconnections with system functionality
- Demonstrates fundamental analytical and conceptual thinking skills
- Capable of influencing stakeholders and collaborating closely with them to identify viable solutions
- Exhibits the ability to prioritize tasks effectively and foster collaboration across teams
- Demonstrates expertise or a willingness to lead cross-functional meetings, delving into intricate business processes to craft comprehensive business requirements
- Proficient in translating concepts and requirements into appropriate designs
- Possesses excellent organizational, verbal, and written communication skills, including experience in crafting and delivering presentations
- Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Familiarity with project management techniques and methodologies (e.g., Waterfall, Agile) and software development approaches like SDLC
- Willingness to travel up to 25%
- Health coverage for you and your family through medical, dental, vision plans
- Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account
- 401k Savings Plan with matching company contribution
- Paid Time Off program (up to 20 days PTO per calendar year plus 11 Holidays, with 1 Floating Holiday & 1 Volunteer Day)
- Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online center
- Referral bonus program (up to $2500 for each referral hired)
- Pet insurance plan options
- Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
- Associate and family assistance program
- Associate Relief Fund
- Associate discount program
- Rewards and Recognition program
- Free access to Torch Fitness (virtual program and events)
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.