Business Systems Analyst IV

Need candidates by 12:00pm ET 1/17/24.

Clearance:

Public Trust.

• Business System Specialist - The resource will be assigned to the Greensboro, NC Human Resources Shared Services Center to provide desk-side and remote support, technical support for Video Teleconferencing Systems, Internet Protocol Telephony Systems, software, and systems that support remote work activities.
• The candidate must be available to work onsite at client facility in Greensboro, NC.
• Telework may be authorized if the call center is closed during inclement weather while remote users are working. Ability to work on Saturday on special occasions.
• The tasks to be performed under the scope of this statement of work must be completed under the direction, oversight, and prioritization of the Technology Support manager and/or designated USPS Project Leads.

Duties:

• Support for Video Teleconferencing Systems.
• Support Internet Protocol Telephony Systems.
• Identify hardware and software issues and apply the appropriate resolutions.
• Troubleshoot, analyze, and resolve internal customer software and hardware issues.
• Resolve or escalate trouble tickets using automation.
• Install and support laptop devices, software, and peripherals.
• Support remote and onsite users.
• Support multiple applications.
• Initiates moves and/or setups as required/requested.
• Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.

Required Skills:

• Zoom Chat & Meetings
• Windows 10
• Microsoft 365 Suite which includes but not limited to: Outlook, Word, Excel, Project, PowerPoint, MS Teams, MS Planner, and One Note
• Knowledge of Video Conferencing Systems
• Knowledge / understanding of Internet Protocol (IP) telephony.
• Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
• Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
• Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).
• Ability to perform remote monitoring and management of system alerts and notifications.
• Ability to monitor system for trouble areas and proactively resolve and document root cause.
• Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
• Make use of enterprise monitoring tools.
• Function as a point of escalation for operational entities regarding regular or complex issues
• Work on daily service tickets while engaged on moves/set-ups.
• Ability to communicate orally and in writing at a level sufficient to provide technical information to non-technical people and to maintain contact with vendors and centralized support groups.

Experience/Education:

• A degree from an accredited College/University in the applicable field of services is preferred
• A minimum of ten (10) years experience

Additional Provisions:

• Pass both a client mandated clearance process to include drug screening, criminal history, and credit checks.
• Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws.
• Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
• If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months' travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
• All overtime must be pre-approved in writing by the client manager or his/her designated representative.
• Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.
• The enforced dress code is business casual, i.e., collared shirt with slacks for men, no skirts above the knee for women.