Business Systems Analysis Ii

Job Description
Title: Business Systems Analysis II
Duration: 6+ Months
Locations: Brookfield, WI / Frisco, TX
Required Qualifications:
Microsoft SQL 2008 & higher, Windows all versions, SSL Cert knowledge, IIS, Scripting a plus.
Microsoft SQL Query Language
Microsoft Server 2012 & higher
Microsoft Internet Information Services (IIS)
FTP file movements and file transmissions
Knowledge of Scripting (PowerShell, Python and Bash)
Knowledge in GitHub
Knowledge in Ansible
Working knowledge of network connectivity including basic connectivity troubleshooting
Technical product implementations (includes SQL DBA & Windows Server administration functions)
wide variety of 3rd party programs and applications
Previous experience with Client Premier/Cleartouch/Signature/GPS (Global Payment Systems) or previous experience in banking or financial services industry also preferred.
Education:
Bachelor's Degree in computer science preferred.
Functional Area Skills/Knowledge: Has an overall understanding of the work environment and process, with a working knowledge of the organization and intermediate technical skills required to complete assignments.
Details:
This position is responsible for the technical delivery of the Premier Navigator product solution to end users in the banking financial services industry.
The individual oversees all technical aspects of the product including server administrations, database administration, performs technical implementations, application installations/upgrades, application monitoring, server monitoring, and works directly with internal Clients to provide support for the product.
The position is responsible for researching/resolving critical problems to ensure a high level of Client satisfaction and retention.
The individual oversees all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product.
The position is responsible for server administration, database administration, researching/resolving critical problems to ensure a high level of Client satisfaction and retention.
1. *Oversees all technical aspects of the Premier Navigator products offering including server administration, database administration, internal customer support/troubleshooting, setup, installation, training, upgrades, advanced support, daily monitoring, and troubleshooting.
2. *Tracks and monitors transaction response times to ensure client Service Level Agreements (SLAs) are met. Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments.
3. *Completes department cross-training as required to ensure familiarity with the servers, databases and applications used to deliver the product solution to end users.
4. *Answers technical questions related to the product in order to support the sales staff, Account Managers, Service Managers and Client Services staff.
5. *Provides technical support to resolve client issues.
6. *Assists client services team with troubleshooting program errors.
7. *Maintains outstanding issues list ensuring outstanding issues receive regular follow up and the status is tracked and updated regularly.
8. *Assists in the planning and design of products throughout all stages of the product life cycle.
9. *Research new product ideas or enhancements to existing products.
10. *Provide product support to internal departments and external clients upon special request.
11.*Recommend new product ideas.
12.*Work with other internal departments to effectively market products.
13. *Simulates or recreates customer problems to resolve user operating difficulties.
14. *Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.
15.*Assists the Client Services team with researching and investigating the technical portion of customer suggestions for enhancements and insures proper handling and follow-up.
16.*Documents problems and corrective procedures.
17.*Works with development personnel to determine problem solutions.
18. *Attends on-going training to achieve level of technical skill needed to solve more complex problems.
19. Perform other duties as required.
*Essential Functions:
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
About the Role:
This product solution provides the front end interface to all internal bank customers' products and data. This product also always for 3rd party integration to pull back client information in their own user interface.
The Premier Navigator application is used by all Client clients to obtain access to Premier application data at the bank level.
Premier Navigator is the first thing the client sees and sometimes the only thing they see as all the applications that are called within Navigator don't always appear to be another application due to the integration.
This is a rewarding and challenging opportunity for the right candidate to be actively involved with the technical side of delivering a high value product solution to our clients and Client.
Client offers full benefits including health insurance, 401k, stock purchase plan, competitive pay, flexible work arrangements and numerous other perks.
About our Business:
The Bank Solutions Group's Integrated Server Group functions as the application subject matter experts and is responsible for managing all aspects of the server based applications utilized by our clients
Required Qualifications:
Minimum Three to five years work-related experience.
Must be able to make decisions, resolve problems using experience and professional judgment, follow specific instructions, perform repeatable technical product implementations, manage multiple implementation projects simultaneously and possess effective multi-tasking skills.
Must show a demonstrated work history of learning technical software applications, processes and procedures as well as performing technical product implementations.