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Form of work
SalaryDo you love building new systems in a fast-paced, high-impact work environment? Are you driven to change the standard of care in women’s health?
The Lactation Network is hiring a Business Systems Administrator. This person will be essential in the administration and maintenance of IT systems.
We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2024 and beyond. We don’t have all the answers and we don’t expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.
Breakdown of the role
What you’ll do
Reporting to the Technical Lead, you will have responsibilities that include:
What we expect from you
What we’d also love to see
The Lactation Network is hiring a Business Systems Administrator. This person will be essential in the administration and maintenance of IT systems.
We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2024 and beyond. We don’t have all the answers and we don’t expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.
Breakdown of the role
- Systems Administration & Maintenance (40%). Your primary responsibilities will be to configure system settings, conduct regular system maintenance and perform user management.
- Business Analysis (30%). This position will collaborate with business stakeholders to document business process and requirements.
- Analytics & Reporting (30%). You’ll configure and manage revenue cycle data dashboards, data exports and data reports.
What you’ll do
Reporting to the Technical Lead, you will have responsibilities that include:
- Serve as primary administrator for our various Healthcare revenue cycle systems.
- Configure systems to meet needs of business processes and customers.
- Audit user access to systems and ensure licenses are being used effectively.
- Perform routine maintenance and controlled updates to IT systems.
- Collaborate with business and IT stakeholders to collect and document requirements and clarify business objectives.
- Create system documentation e.g. data flow diagrams, standard operating procedures, etc. Thoroughly test and deploy configuration updates to revenue cycle systems.
- Coordinate and assist with User Acceptance Testing.
- Contribute to technical documentation and knowledge bases.
What we expect from you
- 3-5 years of experience as a Systems Administrator or similar role.
- 2+ years of experience with common enterprise system cloud-based platforms e.g., ERP, CRM, EMR, CMS, Netsuite
- Experience with relational databases, queries and extracts e.g. SQL
- Experience with data analysis, data visualization and dashboards.
- Experience gathering and documenting user requirements.
- A growth mindset
- A bias for action
- Close attention to detail
- Strong collaboration and communication skills
- High EQ
- The ability to inspire
- Poise under pressure
- A glass-half-full attitude
What we’d also love to see
- Experience in high-growth organizations
- Health insurance billing and revenue cycle experience
- A Chicagoland home address (but we’ll consider remote candidates, too)
What you can expect from us
- Unlimited PTO. We work hard. We’re passionate about what we’re building together. We also have lives outside work.
- Healthcare benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)
- 401(k) with 4% employer match. We’re planning for the future—and we want to help you do the same.
- Remote-first culture. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in-person.
- Mindfulness and Meditation App. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.
- Recharge. We have one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.
- Professional development. We invest in our team by offering every employee access to a professional development budget.
- Competitive compensation. We’re looking for top talent.
- A growth environment. The sky’s the limit.
About Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.
The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
