Business Requirements Analyst

Manifest Solutions is currently seeking a Salesforce Business Requirements Analyst/System Configurator for a hybrid position in Columbus, OH.

• Foster close partnerships with technical colleagues and with business application owners, business analysts, and system administrators who represent Salesforce end user areas across the organization
• Embrace and engage in agility practices that drive continuous delivery for the cross-functional Salesforce team, as based on Kanban/Jira-based workflow for associated backlog/delivery management and reporting
• Ensure cross-functional coordination and prioritization across production support items, solution investigations, enhancements, and project-level efforts; create, coordinate, and execute on delivery plans
• Lead discovery and related client engagement processes, partnering with third party consultants when applicable, while engaging directly in Business Requirements clarification for complex business needs
• Collaborate with business and technical teams to document solution design details, as the solid basis for efficiently configuring/developing, testing, and deploying high-quality solutions with minimal customization
• Develop appropriate solution design artifacts: business case input, Business Requirements and functional specifications, use case scenarios, process flow diagrams, business rule summaries, data mappings, etc.
• Lead application configuration work and coordinate testing efforts with software engineers and BAs for end-to-end solutions involving application configuration, custom development and/or system integration
• Provide thought leadership for extended and innovative business capabilities on the Salesforce Lightning platform and across the integrated Business Technology ecosystem
• Contribute to proposals for business application initiatives; provide technical solution design input and business value justification that aligns with technical and business data architecture strategies/governance
• Initiate and support improvement efforts that help evolve and improve Business Requirements analysis, solution design, quality assurance, and agility practices to enhance team effectiveness and efficiency
  

Job Qualifications:

• BA/BS in Information Technology or equivalent experience in Information Technology field
• Direct experience on the Salesforce platform, including 7-10 years of hands-on leadership in Salesforce-related Business Requirements analysis, solution design, software configuration/testing/deployment, and production support, with in-depth understanding of Sales Cloud infrastructure and related solution options
• Salesforce Lightning implementation experience is required, with prior Salesforce Classic experience preferred; awareness of differences/challenges with Salesforce Classic and Lightning platforms is desired
• Demonstrated ability to monitor technology trends and to investigate and present technical solutions
• Self-starter with strategic, conceptual/analytical, and detail-oriented problem-solving skills, who accepts personal accountability to impact business results with solid solution delivery and timely production support
• Effective communicator with teaming skills conducive to a high performing functional organization; adept at influencing and achieving results using positive and collaborative methods
• Experience with building rapport and credibility as a strategic partner across business divisions, while working with colleagues and leaders at all levels in the organization