Business Relationship Specialist

About Us

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

What We Offer

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2022) and Training APEX Awards (2015-2023).

Overview

The Business Relationship Specialist reports to the Business Operations Manager and provides consultative services to business members regarding deposit needs, cash flow options as well as identify and refer new lending opportunities. This role is also responsible for prospecting, developing, and maintaining business members' relationships. Furthermore, the Business Relationship Specialist will build trusting relationships with members while providing solutions that help their businesses grow and succeed.

Responsibilities

• Establish strong working relationships with business members to understand their business and their long-term goals.
• Build relationships with business members, engaging them via multiple channels including in-person, by appointment and virtually to provide the best possible service.
• Lead efforts to expand existing business members' products and/or services.
• Identify growth opportunities for additional services appropriate for small businesses.
• Actively deepen members' relationships through routine calling activity and business development activities.
• Leverage data to make informed decisions and recommendations.
• Assess and attend to member's needs, obtaining and processing account information, demonstrating and educating members on available services.
• Serve as subject matter expert for small business customers.
• Partner with branches to develop and grow small businesses in a defined area.
• Represent Ascend at business and community events. Raise community awareness and identify and secure growth opportunities.
• Identify and create solid working relationships with key partners.
• Establish strong working relationships with credit union staff to assist with operational knowledge.
• Monitor and track the progress of unit goals and objectives.
• Anticipate and respond appropriately to new demands, priorities, challenges, or obstacles.
• Possess in-depth knowledge of checking products, savings products such as certificates and money markets and treasury management services.
• Develop an in-depth understanding of business entity types and documentation requirements.
• Open and maintenance all business products and services.
• Accountable for ensuring the organization complies with federal and state regulations applicable to credit unions and AFCU's products and services.
• Follow all credit union policies and procedures, compliance regulations, and complete all required annual or job-specific training.
• Carry out all responsibilities with professionalism and respect for others in accordance with the credit union's policies and procedures, and applicable laws.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

Qualifications

Education

• Bachelor's Degree in Business/Finance or related field required is required

Work Experience

• 3-5 years Experience with Business Banking or related field required is required

Knowledge, Skills, and Abilities

• A high level of interpersonal skills to conduct consultative interviews with business members and recommend appropriate products and services to meet the member's needs.
• Must possess a high degree of professionalism to represent the credit union positively to members and at community events.
• Excellent verbal and written communication skills to communicate positively and professionally with employees and members.
• Working knowledge of computer programs including Microsoft Word, Excel, Outlook, PowerPoint and the internet.
• Ability to type accurately and pay attention to detail and deadlines.
• Ability to organize and prioritize work.
• Be able to work independently with minimum supervision.
• Ability to work on multiple projects with the flexibility for changing priorities; the ability to work with constant interruptions.
• Possession of a valid, unrestricted driver's license.
• Ability to operate or have ability to be trained to operate related office equipment, including calculator, check and receipt printers, computer terminal (PC), scanner, telephone and multifunction copier.
• Regular and reliable attendance is required.

Connect With Us

Connect with us on social media such as Facebook, Twitter, Instagram, and LinkedIn Ascend Federal Credit Union is an Equal Opportunity Employer

Employment Type: OTHER