Business Process Manager

Business Process Manager

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the role

Mobile Loaves and Fishes (MLF) is positioned for aggressive growth over the 5 years as we scale and add capacity in our organization and operations to lift an additional 1400+ formerly chronic homeless individuals into permanent supportive housing and community at the Community First! Village in Austin, TX. The role of the Business Process Manager is to lead and support all critical functional and program teams to understand and improve their operations and key Business Processes to prepare and position MLF to scale the organization and operations to fulfill our vision, mission, and goals.

This is a full-time, exempt position reporting to the Director of Education. Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8:30am-5:30pm Monday-Friday. Some nights and weekends may be required. The Business Process Manager will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

• Design, establish, and administer the organizations' Business Process framework. Identify any cross-functional processes that are mandatory for achieving business excellence and improving our scalability/sustainability.
• Facilitate meetings with relevant process stakeholders to define, analyze, and document key Business Processes.
• Provide process training and support process execution.
• Lead cross-functional key process improvement projects.
• Develop process performance assessments, identify process performance metrics, and evaluate process performance.
• Analyze and report on operational data collected for management team for decision making.
• Support and advise on cross departmental or organizational-wide data related projects.
• Other Duties & Responsibilities as needed

Knowledge, Skills, Abilities & Principles

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• Minimum Bachelor's Degree in related field
• Minimum 3 years Business Process management experience, 5+ years preferred
• People management experience preferred
• Demonstrated project management experience with preferred certifications in PMP, CPM, Six Sigma, or equivalent
• Exceptional communication and presentation skills, both written and verbal
• Strong relationship builder with experience collaborating cross departmentally across an organization
• Excellent organizational skills; detail-oriented
• Has an inquisitive attitude, passion for process improvement, and ability to creatively problem solve when faced with limited resources or challenges
• Strategic, analytical thinker able to translate data into actional recommendations and plans, seeing those plans through to completion
• Highly proficient in the use of technology including Microsoft 365, Google Suite, Asana, Zoom, etc.
• Prior nonprofit experience preferred
• Must have a valid driver's license

Work Environment & Physical Demands

• Prolonged periods of sitting/standing at a desk and working on a computer
• Must be able to move around all phases of Community First! Village property

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, & LTD Insurance
• Generous Paid Time Off & Holiday Pay
• Matching 401(k) Retirement Plan
• Corporate Discount Program
• Professional Development Opportunities
• Employee Assistance Program
• Paid Parental Leave
• Wellness Partnership Benefits

MLF PURPOSE/VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

CORE VALUES

The vision is supported by core values centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
• The family is the original cell of social life
• You shall love your neighbor as yourself
• All members of the human family are equal in dignity
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

GOALS

• Transform the way people view the stereotype of those who find themselves homeless
• Reconnect the homeless to self, family and community
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
• Connect human to human, heart to heart through the fellowship of food and hospitality
• Inspire people into a lifestyle of abundance by giving their best first

GUIDING PRINCIPLES

These Guiding Principles are the basis upon which MLF team members make decisions, plan strategies, and interact with each other and our community. The principles define the kind of leaders we are striving to be.

Yes, and...Positive Attitude

● Looks for the positive in any situation

● Begins with yes, and looks for positive possibilities from a proposed idea

● Has a generally positive attitude

Semper Gumby (flexible/adaptable)

● Adapts to big & small change well

● Can formulate alternative plans when things change

● Is teachable (learns from others) and willing to change

Relational

● Develops numerous strong relationships with staff, neighbors & volunteers

● Shows humility in his/her servant leadership

● Looks for the good in others. Assumes the best in other's intentions

● Treats others with love & respect, including when talking about them to others

● Works to proactively resolve conflict with others, goes directly to the person

Team Player

● Puts MLF above himself/herself and his or her program

● Depends on others to help with solutions

● Brings strengths of the team together

Communicator

● Keeps others informed of things going on in their program

● Communicates effectively to staff, neighbors & volunteers

● Resolves conflict well & in a timely manner

Multiplier

● Delegates effectively to staff, contractors & volunteers

● Invests in developing staff, contractors & volunteers

● Empowers staff, contractors & volunteers so that their talents & ideas are unleashed

Good Steward

● Stewards MLF physical resources (money, land, equipment, etc.) well

● Stewards MLF human resources well (staff, volunteers, donors, neighbors, & board)

● Takes care of oneself physically, mentally, emotionally & spiritually

Dependable/Accountable

● Sets reasonable deadlines & meets them consistently

● Keeps others informed if they will not meet a deadline

● Comes on time & prepared for meetings

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.

Mobile Loaves & Fishes is an essential business that provides food, shelter, and other necessities of life for our neighbors who have experienced homelessness. We strive to joyfully maintain these essential services to those that are most in need in our community. ​Cultivating community, which is the essence of our work, is all about human to human, heart to heart connection. Thus, all employees of Mobile Loaves & Fishes are expected to work onsite to maintain the essential functions of the organization ​and to build relationships with the neighbors who call the Village home. All applicants should be aware of our essential business classification before applying for open positions.