Business Office Manager

BOM

Looking for our next all-star employee with assisted living experience. Charter Senior Living is dedicated to the care and wellbeing of our residents. It is our goal to assure that our residents’ lives are enhanced through compassionate care and honoring their life stories and legacy. Our mission " To Enhance the Human Spirit" not only pertains to residents but also our employees. We are committed to helping each of our employees have more than just a “job”. We want each of our associates to feel like they have a career and an opportunity to grow.

Mission

To Enhance the Human Spirit

Core Values

Serve with Heart Serve with Purpose Serve with Courage Have Fun While Serving

We’ve Got You Covered…

• Get Paid today with ZayZoon!
• Flexible schedules
• We offer a free medical insurance plan.
• Paid Training, Time Off and Holiday Pay
• Medical, Dental, Vision Insurance and more
• Perfect attendance bonus program up to $100 extra a month
• Referral bonus
• Career growth
• Reliable hours and stable schedule
• Working environment where your voice is heard, and your experience will be respected and appreciated.
• Engaged company support team and understanding for working mothers and fathers.

POSITION SUMMARY:

The Business Office Manager assists the Executive Director in ensuring that all functional areas required to operate the facility are always covered. The Business Office Manager’s primary duty consists of managing and overseeing the accounting and general bookkeeping of the facility. The Business Office Manager may be required to work additional hours at the Executive Director’s request. The Business Office Manager must possess excellent written and verbal communication skills. He/she must possess basic clerical skills; typing, filing, light bookkeeping, computer proficiency and be able to work in an environment with multiple interruptions. The position requires a pleasant nature and a willingness and desire to work with the elderly. The Business Office Manager is responsible for providing information and referral to residents, visitors, staff and prospective clients in a positive, service-oriented manner.

DUTIES AND RESPONSIBILITIES:

• Answer phones professionally and accepting appropriate information or messages. As necessary, he/she will provide backup receptionist duties to ensure the front desk is properly covered during business hours.

• Professionally greet visitors and direct inquiries.

• Promote and maintain positive relations with residents, their families, staff and guests.

• Accept initial inquiry information and provide marketing tours and arrange marketing meals, as appropriate.

• Participate in the recruiting, interviewing, evaluation and supervision of receptionist staff and provide general direction to these employees to ensure staff hours, quality services, and customer service is met at all times.

• Assist the Executive Director and key department leaders with thoroughly checking all employees’ references, background checks, coordinating/tracking pre-employment drug screening and TB testing, professional licenses, coordinating/tracking new hire documents and other related new hire items.

• Assist Executive Director and key department leaders with tracking annual performance evaluations for staff.

• Receive and distribute mail to appropriate personnel and residents.

• Ensure proper Business Office documents and postings are regularly updated and monitored for the staff bulletin boards, resident bulletin boards and other related communication areas.

• Assist Executive Director and/or Life Enrichment Coordinator with seasonal decorating.

• Maintain office calendar of move-in/move-outs, staff vacations, events, etc. for reference.

• Assist and participate in emergency procedures to maintain resident safety, i.e. fire drills.

• Assist monthly in-service and staff training sessions, as necessary.

• Perform any additional job duties set by the Executive Director while completing assigned duties which may change from time to time according to resident needs, staffing levels, working circumstances, and corporate directives.

UNIVERSAL PRECAUTIONS:

• Potential for exposure to blood/body fluids not likely.

PHYSICAL REQUIREMENTS:

• Incumbent will sit for extended periods of time. Lift between 1-20 pounds occasionally. Walks throughout facility as needed. Visual acuity and good hearing.

OTHER REQUIREMENTS:

• Exceptional communication and conflict resolution skills. Typing and computer skills. Ability to function as a team member. Good interpersonal skills with all levels of staff, residents, families, and the public.

Why Charter Senior Living?Here are just a few of things that our associates say...

• “It truly feels like a family at Charter.
• "The residents are an extension of my family now."
• “You always hear about a company’s values and mission, but you hardly ever see them follow through, I love Charter because they truly mean what they say, they put the people first and truly believe in enhancing the human spirit.”
• “I love to chat with them and laugh because at Charter our values include “Have fun while serving”. We are charged with enhancing the human spirit of our residents, but they are really enhancing my spirit.”