Business Lending Manager

The Business Lending Manager is a producing management role. This individual supervises a team of Business Relationship Officers who acquire, expand, and retain a commercial banking portfolio to generate new loans and deposits from existing or prospective members. An ideal candidate is a driven, highly motivated self-starter who is seeking to propel the largest credit union in Florida to the next level of business markets.

• Build and leverage internal and external partnerships to generate leads that grow the business
• Develop and manage the team's pipeline, strategies, processes, and plans to empower the Business Relationship Officer team
• Assist members with meeting complex business goals while also achieving the credit union's goals
• Oversee COI development and Business Member calls
• Ensure BRO’s submit accurate applications with required supporting documentation to Business Credit and Administration Underwriters in addition to recommendations for approval or denial
• Review commitment letters and CAMs
• Manage BRO queues and monitor the required Service Level Agreement timelines
• Ensure the timeliness and accuracy of data communication between members and credit union staff to meet standard practices
• Conduct recurring meetings to discuss topics of concern to resolve customer and member-escalated concerns
• Lead the overall performance of the team to the achievement of goals assigned by the Executive Director of Business Lending
• Conduct coaching sessions and annual evaluations
• Review closings and scorecards for compensation plan
• Update the team regarding changes to policies and procedures
• Act as an active member and participate in the assigned community market
• Review and recommend new methods and procedures to make daily operations more efficient
• Perform considerable short-term planning, scheduling, and coordinating within the area of responsibility
• Set goals and objectives for assigned teams to achieve operational and strategic results
• Provide direction and guidance to subordinate managers
• Develop and mentor directly reporting staff
• Cultivate strong working relationships and build trust among team members
• Assist with developing and implementing long-term and short-term business objectives
• Interpret and implement management policies
• Assist with the development, monitoring, and maintenance of the department budget
• Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
• Attend educational events to increase professional knowledge

• Bachelor’s degree in business administration, management, finance, or a related (A comparable combination of work experience and training may be substituted for education requirements)
• 7+ years of sales or business development experience
• Proven ability to attract and retain high-quality talent
• Proven ability to generate leads and build a book of business, including a pipeline for future opportunities
• Thorough understanding of personal and business financial statements
• Operational knowledge to analyze the creditworthiness of members at all levels, both personal and business
• Strong organization, prioritization, analytical, and problem-solving skills to effectively manage areas of responsibility and attain goals
• Ability to analyze and resolve complex problems
• Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand