Business Intelligence Analyst I, Customer Experience (Cx)

Job Posting End Date: March 22
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
General Summary
The Customer ExperienceBusiness Intelligence Analyst is responsible for simple to moderately complex data analysis, preparation and visualization. This role works within the Customer Experience Team with a mission to equip and rally Unum with actionable insights. They will use their technical and domain expertise to translate data into meaningful insights for teams and leaders to confidently take action on. The ideal candidate will be passionate about all things data and we seek a creative and analytical thinker to help us solve our most challenging problems. This position will represent the CX Team in working with Business Analysts, BI Analysts, Data Scientists, Data Engineers and directly with the business units for requirements gathering and validation.
There is flexibility in the opening, and we are evaluating individuals from entry to experienced levels.
Principal Duties and Responsibilities

• Conduct data profiling and analysis to evaluate data sources to determine the best source for business information
• Acquiring, transforming and translating data into actionable dashboards, reports, algorithms or datasets with minimal support from mentor and manager
• Performing statistical analysis and presenting findings to guide and advise leadership
• Collaborate with data engineers to perform data validation and testing activities as appropriate
• Continuously develop and build upon existing knowledge of the insurance industry
• Continuously develop and build upon existing knowledge of data stored in company databases
• Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations

Job Specifications

• Bachelors Degree preferred, and/or equivalent experience
• 2+ years experience with demonstrated success at an Associate level in a data analytics related field
• Knowledge of analytics programming languages (SQL/R/Python)
• Experience with modern BI toolsets (Tableau, Alteryx, PowerBI, or equivalent)
• Understanding of data profiling, statistical analysis and data modeling concepts
• Comfortable extracting and leveraging data out of data warehouse, transactional databases, object stores & API based environments
• Demonstrated ability to translate business needs into technical solutions
• Ability to embrace change, adapt to the unexpected, and focus energies, people, and solutions on practical and positive results
• Demonstrated problem solving skills
• Strong communications skills
• Aptitude and drive to learn new technologies and analysis techniques
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$60,500.00-$117,500.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum