Business-Hospital Administrator

Hospital ADMINISTRATOR/DIRECTOR

We are looking for a Hospital Administrator/Director to join our Sirius Vet Team and help take us to the next level!

Working in conjunction with the chief of surgery/owners, staff surgeons, and practice personnel, this leadership role will oversee and support all aspects of clinic culture, execute on human resource policies and procedures, help improve operational efficiency through effective project and people management, and assist with full P&L responsibilities. The role will be responsible for daily practice operations including both patient and employee experience. The Hospital Administrator/ Director will advise on strategic initiatives including critical decisions to propel our business forward.

Sirius Veterinary Orthopedic Center (SVOC) opened its doors in December 2016 with one surgeon, one customer care representative, and two technical support staff in a 1,100 square foot clinic. We now employ over 30 people and work out of a 10,000 square foot, state-of-the-art surgical facility. We are the first (and only), small animal orthopedic veterinary hospital in the Omaha metro area. We have enjoyed 20-40% growth year over year in the last six years.

At SVOC, we treat companion animals with all kinds of orthopedic ailments from torn ligaments to angular limb deformities to total hip replacements. At our hospital, we feel that all our patients are athletes. All you have to do is watch a pet spring off your bed or bolt up a flight of stairs to see how truly athletic they are. Whether your athlete is a champion agility dog or the family pet, it will be treated as if it were our own.

Job Duties / Essential Functions:

• Supports the team, mission, vision, culture, and policies of SVOC

• Collaborates with the SVOC support staff on a regular basis (Surgical Staff, Facilities, Customer Service Personnel, Legal, etc.) through structured meetings and ad hoc project management

• Conducts regular meetings with owners and staff to celebrate successes and identify opportunities for continuous improvement; serves as a liaison between owners of the practice and the full SVOC team

• Ensures clarity, ownership and traction on various practice projects

• Acts as primary owner and champion for culture building efforts to sustain a high-achieving team

• Supports and/or provides structure and organization where needed

• Designs, implements, upholds human resources practices ensuring legal compliance; will partner to hire, train, develop and/or exit staff as needed

• Upholds and ensures centers compliance of all operations policies and procedures

• Ensures proper implementation of all SVOC’s training and service programs

• Monitors and assists with emergency/crisis situations

• Resolves any escalated customer and staff complaints; supports leadership in performance management

• Ensures that SVOC provides top quality care for our guests, including the delivery of exceptional customer service and salesmanship

• Provide guidance, structure, and/or resources for new business ideas

• Develops short-term and long-term strategies to improve SVOC’s performance and helps create clear communications and programs for change management to implement the new strategies

• Monitors and analyzes revenue and expenses (P&L) while establishing and managing the budget

• Analyzes and utilizes financial reports and statistics to conduct monthly reviews of profit & loss statements with owners.

• Prepares and presents quarterly business reviews

Preferred experience, skills, and attributes:

• College degree in relevant field (required)

• 5+ years leading organizational strategy with history of growth

• Certified Veterinary Practice Manager (preferred)

• 2+ years of experience working in veterinary clinic at management level (preferred)

• Passionate about providing quality care - to pets and people!

• Strong background in driving performance excellence through effective people management and talent enabling

• Previous history managing Profit & Loss responsibility; preferably in hospitality, healthcare, or service industry

• Experience in problem-solving, exercising sound judgment, maintaining confidentiality with the ability to interact professionally and effectively with any audience

• Experience in planning/organizing, presenting and executing approved business ideas

• Comfort with Google Suite and Microsoft Office Suite of applications

• Self-starter with strong time management skills

• Strong interpersonal, communication (verbal and written), and motivational skills

• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions