Business Customer Service Skills Coach

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Responsible for the transition and training of new Business Customer Service representatives by thoroughly explaining company products, services and policies. Coaches and mentors representatives ensuring they have the tools and knowledge to help Allo deliver the highest level of Customer Service possible. Collaborates with the Training Team and Business Customer Service management on the development, implementation, and maintenance of Customer Service tools, resources, and documentation. Assist Customer Service Representatives.
RESPONSIBILITIES

• Demonstrates ALLO's core values through maintaining a positive open demeanor, encouraging different points of view.
• Moving team forward through change
• Providing timely information
• Communicating issues with team lead or supervisor.
• Improves training effectiveness by communicating with new hires and Business Customer.
• Service management
• Providing readily available support.
• Communicating if the training documentation needs adjusted.
• Collaborates with Business Customer Service leadership.
• Completes Customer Service Representative tasks as needed.
• Performs all other duties as required.

Colorado Residents: typical pay range for this role will be from $18.00 to $19.00 per hour depending on experience.
EDUCATION:

• 1 year of relevant job experience. Relevant job experience is described as: Job experience in similar industry
• Job experience with similar essential duties

EXPERIENCE:

• Minimum of 1 year experience in Customer Service role in the telecom industry

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent Customer Service Skills
• Excellent oral and written communications skills internally and customer-facing with a focus on training
• Strong interpersonal, teamwork, conflict resolution and negotiation skills
• Strong time management, organizational, and prioritization capabilities
• Ability to challenge the status quo with a focus on continuous improvement
• Ability to remain approachable in a fast-paced environment
• Willingness to consider alternate approaches to facilitate training
• Acceptance and respect for others and ability to see different perspectives
• Collaboration with training team and leadership
• Experienced in Microsoft Office

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.