Business Consultant

JAN-PRO, the fastest growing, #1 commercial cleaning franchise in the world, is seeking team players for exciting career opportunities. Jan-Pro of Atlanta is looking for highly motivated, professional, customer service oriented individuals interested in a fast paced and rapidly growing environment. This person will handle quality control in janitorial operations, facilitate training, and support unit franchisees. Customer service and floor care experience (hard and soft) are preferred. JAN-PRO will provide salary, bonus potential, medical benefits, 401k program, and cell phone. www.jan-proatlanta.com
POSITION SCOPE: Business Consultant- interacting with Franchise Owners and Customers- Operating within the guidelines of normal Market Owner Policies and Procedures. The Business Consultant is responsible for overseeing a territory which consists of 2 types of customers: Franchisees and End-deliverable Clients. The Business Consultant will be tasked with quality control in janitorial operations, facilitate training, supporting Franchisees, will need to exemplify great customer service skills, flexibility to work nights and weekends. Candidate needs to be highly motivated, professional, customer service oriented, have a desire to help other people succeed and interested in a fast paced rapidly growing essential business working environment. JAN-PRO will provide salary ($40K-$48K), commission/bonus potential, health benefits, gas allowance, cell phone and 401K with company match.
ESSENTIAL DUTIES:
• Understanding company Policy and Procedures
• Understand and comprehend the attributes behind the JAN-PRO Brand
• Will represent the JAN-PRO Brand with vigor and enthusiasm-believe in our mission
• Monthly and Quarterly inspections of accounts in territory
• Accompany Franchise Owners on site visits to resolve issues and foster and build relationships
• Initiating and establishing relationships with new and existing customers- in person
• Identifies Franchise owners for new and existing business through proper vetting process
• Initiates new account startups and aids in the process
• Provides ‘on-site’ training for new and existing Franchise Owners, assists Franchise Owner in completing paperwork
• Identifies additional streams of revenue for Franchise Owners through special services
• Ensures customer is happy with all services provided
• Identifies opportunity to assist customer needs with consumable supplies
• Works with Franchise Owners to resolve customer complaints
• Involved in Initial Franchise training
• Identify and initiate opportunities for growth
• Responsible for Account Retention- assisting Franchise Owners in retaining their business
• Responsible for all paperwork and data entry for territory
• Maintains and develops a network of Franchise Owners and shares in the dissemination of ‘best practices’, particularly in the area of Emergency Back-up Crews
• Trainer, Mentor, Coach
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
• Undergraduate degree or comparable work experience
• Management level experience in related franchise industry a plus
• Demonstrated ability to manage large teams of people in organized structure
• Track record of success in management of large teams in competitive environment
• Excellent written and verbal English communication skills
• Proficient in MS Office programs (Word, Power Point, Excel, and Outlook) and Internet operations
• Strong presentation skills
• Professional speaking voice and demeanor
• Ability to work around highly sensitive information and in a confidential environment
PHYSICAL AND MENTAL REQUIREMENTS:
• Ability to function in high-pressure situations
• Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
• Ability to take legible hand-written notes where necessary
• Correctable vision and hearing
• Excellent interpersonal skills
• Clear, easy to understand oral communication ability
• Ability to sit for prolonged periods
• Ga Driver’s License in good standing
ENVIRONMENTAL EXPOSURE:
• Air conditioned/heated office environment
• Exposure to artificial interior lighting
• Low to medium level noise
• Exposure to hazards as typically found in office products and equipment