Address
Form of work- System Analysis and Testing – Provide testing support in analyzing PeopleSoft, Oracle Cloud AR, and other third-party applications identifying changes in page formats, navigational and table structures, and program functionality due to maintenance packs, and system upgrades. Responsible for identifying and researching system problems and work with the Office of Technology Services in developing proper resolutions, and testing fixes of reported issues. Responsible for documenting requirements, reviewing system functionality, identifying fit-gap issues, creating functional specifications, creating test plans, monitoring results, perform training, and support project timelines for implementation. Acts as a liaison between end users and technical team to resolve daily production and application issues. Develop system requirements and functional specifications to support system modification requests. Participates in special projects and performs other duties as assigned.
- Security – Reviews and assists in managing the security of various Third-Party applications setting security roles to users and providing maintenance of resetting passwords and access rights. Understands best practice configuration of applications. Request security awareness training and outreach when needed. Participates in the risk assessment analysis of PCI compliance for third party applications. Assists in analyzing systems’ access management controls, audit capabilities, and system access requirements.
- Web development – Utilize OmniCMS to manage the Student and University web content pertaining to policies and best business practices of the Student and University Billing Office. Update tuition and fee rates, billing and refund schedules. Work with the Digital Strategy office to modernize webpages to fit current web and mobile trends. Manage and update content for client event websites. Create quality mockups and prototypes for new webpages. Evaluate content layout and adjust, as necessary, to create a more user-friendly website.
- 1098T Federal Tax Reporting – Review IRS tax instructions yearly to make sure that the university remains in compliance with federal reporting requirements. Analyze changes in the tax software, and work with the Office of Technology services developers to ensure that new reporting methods and guidelines are adhered to. Set up system requirements in PeopleSoft to support the 1098T tax year reporting requirements. Test system upgrades that deal with the new tax year regulations. Submit tickets to OTS when problems are encountered. Review data and analyze student accounts to verify the validity of reported data. Test the print process and formatted data on the 1098T forms. Work with OTS to properly display data. Coordinate with Printing Services and the Post Office to ensure timely printing and delivery of the tax forms, to meet federal requirements. Test the electronic I098T reporting and display of information. Responsible for actual reporting of data and correction files and submitting the electronic file generated out of PeopleSoft to the IRS. Maintain electronic university account with IRS to electronically transmit yearly tax information and supplemental transmission for late student 1098T creations. Correspond with IRS representatives and track file transfers for successful transmission and receipt over a given timeframe.
- Account analysis and billing - Audit billing history of existing accounts via PeopleSoft queries and Microsoft Access databases, to segment student populations into proper billing categories. Assist Customer Service Department with any inquiries regarding billing history. Coordinate with department heads to create billing request schedule and billing messages for various billing cycles. Responsible for identifying the records in the PeopleSoft system that need billing statements for Organizations and Statement of Accounts after Term billing period has ended. Create and run queries to identify unbilled activity. Set up billing parameters in the PeopleSoft system to support each billing type. Responsible for creating the print file in PDF format for non-current students, to be submitted for printing and mailing. Process various billing cycles for active students’ accounts, inactive student accounts and third party contracts. Create student groups by identifying who should be billed and loading student group indicators. Create XML billing files and modify code as necessary to adhere to system requirements.
- Support Bank Mobile third-party system – Track refund preferences, cancellations, bio-demo loads, and more. Perform reconciliation on refund activity between PeopleSoft and Bank Mobile applications. Run daily reports to track refund returns and create batch file loads of activity. Correct address load issues and submit tickets for Tech support when issues arise.
- Technical support and documentation – Investigate/analyze and create tickets for issues related to the various systems used by the Student and University Billing office and pursue the timely resolution of outstanding issues. Create and maintain accurate and relevant technical documentation. Assist in setting up network and computer hardware and software. Maintain a working knowledge of IT infrastructure equipment and software including – desktop hardware, mobile devices, network appliances, Windows operating systems. Possess the ability to communicate/explain technical concepts to non-technical people and clients. Accept calls/tickets from clients (parents, students, and faculty members) and assist in managing the department’s help desk system to provide rapid assessment, troubleshooting, and resolution of client application issues.
- Reporting - Develop queries, databases ODBC connections, and merge documents for purposes of supporting the day-to-day business activities of the Student and University Billing office and other university departments. Develop queries to research system/data issues and validate data integrity. Utilize SharePoint sites for project management of tracking project documentation and timelines, system requirements, issues, test plans, and implementation strategies. Create reports using Third Party system data for analyzing usage, extracting addresses for communication pieces, and to aid in data research. Train in developing reports in Oracle Cloud AR to support AR daily transaction activity.
- Invoice system administration – Manage and administrate the university’s non-departmental Online Invoice System. Oversee user and item type security for the system. Responsible for the training of new users. Design training materials as well as training presentation packages. Coordinates monthly and ad-hoc training for new users. Request Item Type security for active billing departments. Responsible for working with OTS to build enhancements to the current invoice layout, posting features, security needs and overall functionality of the system. Fix any encountered problems that users may experience. Provide back-up support for running the print process and creating file layouts for posting transactions.
- Class fee setup - Set up class fee structure for the Towson Learning Network (TLN) courses, international student fees and health insurance. Set up delayed tuition calculation for off matrix courses for special programs. Audit and report on course changes and late additions to the rate table. Utilize PeopleSoft Equation Engine functionality and Pop Select functionality to apply fees to student demographics. Serve as a backup for creation and implementation of course and term fees for main academic programs.
- Cross-training - Provide back-up support for all technical reporting and communication dissemination pertaining to the Enrollment Cancellation and Semester Non-Payment processes supporting departmental, divisional, and institutional needs. Responsible for back-up support for batch processing and other duties administered by the IT unit for the Student and University Billing office.
Qualifications and Skills
- Bachelor's Degree and three years of work experience in supporting functional set up and reporting needs of a business software system.
- Ability to understand process of retrieving data from a software system for reporting needs. Proficiency with Excel, and Access. Understanding of file management and folder structures. Advanced analytical, problem solving, troubleshooting, and risk assessment analysis. Ability to work under pressure within time constraints and prioritize, evaluate, and organize workload to support deadlines. Ability to work independently and within a team structure to manage workload and support daily business activity. Must be dedicated and able to work additional hours when deadlines need to be met. Preferences include having PeopleSoft Accounts Receivable experience using software and query development; ability to organize, prioritize, multi-task and follow through with tasks and deadlines with minimal supervision.
Organization: Administration & Finance Division
Primary Location: Main Campus
Job Posting: Apr 8, 2024
