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Form of workSalary: $75,273.33 Annually
Location : City of Miami, FL
Job Type: Full-Time
Job Number: 1595-20231211-ORG
Department: Innovation and Technology
Opening Date: 12/11/2023
Closing Date: 12/22/2023 5:00 PM Eastern
Nature of Work
This is responsible work eliciting, analyzing, identifying and validating the business needs of departmental operations, procedures, policies, work methods and organizational structures related to business processes. An incumbent in this classification conducts productivity analyses, operational analyses and other specialized field studies to determine the most effective and economical methods needed for performance of essential functions.
Work involves responsibility for proactively generating and compiling reports based on findings of studies and reviews. An employee in this classification develops recommendations to improve processes of existing operations or rather defines new processes. Integrates communication, analytical, and problem-solving skills to help maximize the benefit of Information Technology system investments and to assist in implementing new computer systems. Reports to a higher level administrator.
Essential Functions
Identifies strengths and weaknesses of department's information technology and business processes, and suggests strategies to improve.
Develops and documents functional specifications and decisions regarding projects requiring business process analysis.
Leads trials to implement or test newly developed and existing processes or applications.
Ensures issues are identified, tracked, reported on and resolved in a timely manner.
Works with department personnel to identify and record required changes.
Researches and benchmarks the effectiveness and efficiency of existing processes and formulates strategies to achieve quality and maintain efficiency.
Designs prototype for the purpose of enhancing business processes, operations, and information process flow.
Formulates and implements quality assurance policies, procedures and methodologies and provides ongoing support to users.
Participates in the design, development, implementation, and support of information systems.
Works with the Information Technology Department and Technology vendors in: gathering requirements, conducting status meetings, creating / maintaining project issues & tasks, reviewing designs, developing test plans/scripts, testing, and implementation.
Prepares flow charts, graphs, comprehensive reports and presentations for management, as requested.
Conducts studies of departmental operations and management systems through analysis of organizational structure, information flow, records management, work methods, job descriptions, staffing patterns and functions.
Devises and designs business process requirements for all IT-related business, financial, and operations systems critical to core organizational functions. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements.
Takes input from key stakeholders and appropriately and accurately applies comments/feedback.
Assists in the facilitating communication between operating departments, IT Department, the project lead and vendors.
Creates change management plans
Gathers issues, reviews processes, and analyzes data in order to determine the cause and effect of system issues.
Coordinates cross-divisional system and/or process issues and brings them to a successful completion and resolution.
Coordinates the department's software training, and may assist in training departmental users in regards to system changes and enhancements.
Serves as a liaison between everyday users and the IT Department.
Ensures that adequate business controls are in place and to provide day-to-day support and guidance to users.
Researches and benchmarks operations of other municipalities and private organizations, and
provides guidance to business clients regarding process and best practices.
Translates technical information into non-technical terms to achieve quality and maintain efficiency.
Identifies functional solutions necessary to address business objectives, needs and rules; designs and documentations system specifications including user interfaces, security and control, performance requirements and data conversion.
Uses information and expertise to recommend innovative integrated business solutions in accordance with citywide goals and objectives.
Performs other related duties as required.
Minimum Requirements
Bachelor's degree in Industrial Engineering, Management Information Systems, Computer Science, Public Administration, Business Administration, or related field and four (4) years of experience which must have included the review of business processes. Experience must demonstrate track record of working closely through the prototype and implementation phases of computerized information systems.
OR
Equivalent combination of education and experience beyond a high school diploma or its equivalent and one (1) year of the required experience
SPECIAL REQUIREMENTS:
Experience or certifications in specialized areas may be required depending on departmental needs.
Documentation Requirements
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1:
Form VP2:
FORM VP3:
Selection Preference:Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE
01
Have you attached and uploaded proof of education in form of a Bachelors Degree or higher, High school diploma, official/unofficial transcripts, college diploma or foreign education evaluations, (if applicable) by American colleges, universities, or a NACES approved transcript evaluation service, which determine reciprocity to education in the United States which verifies your graduation as specified in the job announcement? Your diploma or transcripts MUST be uploaded with your application before the closing date. If not, please be aware that your application will be deemed ineligible.
Required Question
Location : City of Miami, FL
Job Type: Full-Time
Job Number: 1595-20231211-ORG
Department: Innovation and Technology
Opening Date: 12/11/2023
Closing Date: 12/22/2023 5:00 PM Eastern
Nature of Work
This is responsible work eliciting, analyzing, identifying and validating the business needs of departmental operations, procedures, policies, work methods and organizational structures related to business processes. An incumbent in this classification conducts productivity analyses, operational analyses and other specialized field studies to determine the most effective and economical methods needed for performance of essential functions.
Work involves responsibility for proactively generating and compiling reports based on findings of studies and reviews. An employee in this classification develops recommendations to improve processes of existing operations or rather defines new processes. Integrates communication, analytical, and problem-solving skills to help maximize the benefit of Information Technology system investments and to assist in implementing new computer systems. Reports to a higher level administrator.
Essential Functions
Identifies strengths and weaknesses of department's information technology and business processes, and suggests strategies to improve.
Develops and documents functional specifications and decisions regarding projects requiring business process analysis.
Leads trials to implement or test newly developed and existing processes or applications.
Ensures issues are identified, tracked, reported on and resolved in a timely manner.
Works with department personnel to identify and record required changes.
Researches and benchmarks the effectiveness and efficiency of existing processes and formulates strategies to achieve quality and maintain efficiency.
Designs prototype for the purpose of enhancing business processes, operations, and information process flow.
Formulates and implements quality assurance policies, procedures and methodologies and provides ongoing support to users.
Participates in the design, development, implementation, and support of information systems.
Works with the Information Technology Department and Technology vendors in: gathering requirements, conducting status meetings, creating / maintaining project issues & tasks, reviewing designs, developing test plans/scripts, testing, and implementation.
Prepares flow charts, graphs, comprehensive reports and presentations for management, as requested.
Conducts studies of departmental operations and management systems through analysis of organizational structure, information flow, records management, work methods, job descriptions, staffing patterns and functions.
Devises and designs business process requirements for all IT-related business, financial, and operations systems critical to core organizational functions. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements.
Takes input from key stakeholders and appropriately and accurately applies comments/feedback.
Assists in the facilitating communication between operating departments, IT Department, the project lead and vendors.
Creates change management plans
Gathers issues, reviews processes, and analyzes data in order to determine the cause and effect of system issues.
Coordinates cross-divisional system and/or process issues and brings them to a successful completion and resolution.
Coordinates the department's software training, and may assist in training departmental users in regards to system changes and enhancements.
Serves as a liaison between everyday users and the IT Department.
Ensures that adequate business controls are in place and to provide day-to-day support and guidance to users.
Researches and benchmarks operations of other municipalities and private organizations, and
provides guidance to business clients regarding process and best practices.
Translates technical information into non-technical terms to achieve quality and maintain efficiency.
Identifies functional solutions necessary to address business objectives, needs and rules; designs and documentations system specifications including user interfaces, security and control, performance requirements and data conversion.
Uses information and expertise to recommend innovative integrated business solutions in accordance with citywide goals and objectives.
Performs other related duties as required.
Minimum Requirements
Bachelor's degree in Industrial Engineering, Management Information Systems, Computer Science, Public Administration, Business Administration, or related field and four (4) years of experience which must have included the review of business processes. Experience must demonstrate track record of working closely through the prototype and implementation phases of computerized information systems.
OR
Equivalent combination of education and experience beyond a high school diploma or its equivalent and one (1) year of the required experience
SPECIAL REQUIREMENTS:
Experience or certifications in specialized areas may be required depending on departmental needs.
Documentation Requirements
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
- Proof education in the form of Bachelor's degree in Industrial Engineering, Management Information Systems, Computer Science, Public Administration, Business Administration, or related field.Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts.
- To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of high school diploma, or equivalent, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher
Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
- An accredited four-year college or university in the United States, OR
- A current member of the OR
- A current member of the OR
- A recognized Professional Organization
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP1:
Form VP2:
FORM VP3:
Selection Preference:Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE
- Medical insurance
- Paid leave
- Life Insurance
- Defined benefit pension plan
- Options for deferred comp, credit union membership, and supplemental life insurance
01
Have you attached and uploaded proof of education in form of a Bachelors Degree or higher, High school diploma, official/unofficial transcripts, college diploma or foreign education evaluations, (if applicable) by American colleges, universities, or a NACES approved transcript evaluation service, which determine reciprocity to education in the United States which verifies your graduation as specified in the job announcement? Your diploma or transcripts MUST be uploaded with your application before the closing date. If not, please be aware that your application will be deemed ineligible.
- Yes
- No
Required Question
