Business Analyst

Responsibilities:

• Analyze the current state and future needs of our legal processes and workflows, and propose solutions that align with our strategic goals and best practices.
• Collaborate with legal professionals, IT teams, and business stakeholders to elicit, document, and validate business requirements, functional specifications, and user stories.
• Manage the configuration, testing, deployment, and maintenance of Contracting tools, specifically our e-signature platform, DocuSign, and provide training and support to end users.
• Monitor and report on the performance, usage, and compliance of our e-signature platform, and identify opportunities for improvement and optimization.
• Conduct research and benchmarking on the latest trends and technologies in legal process automation and e-signature solutions, and provide recommendations and best practices.
• Manage multiple projects and tasks simultaneously, and ensure timely and quality delivery of solutions.
• Trusted advisor for system support and process optimization
• Define and drive strategic and operational contracting initiatives together with the Contract Operations Manager
• Collect and analyze data to identify root cause of process issues and challenges
• Format and deliver accurate data, using programs/reports to enable leadership to make strategic business decisions.
• Develop and document organizational content, practices, and objectives, including for relatively undefined initiatives.
• Develop creative solutions to solve issues or drive continuous improvement.
• Be the point person for all stakeholders (customer, technical team, and PO) to make sure user stories are well understood, so everyone is on the 'same page'.
• Groom backlog and perform other maintenance tasks that are standard to the BAs role within an Agile team.
• Assist in development of year long roadmap for responsible technologies
• Educate business where needed on proper support model processes

Requirements:

• At least 5 years of experience as a Business Analyst, preferably in the legal domain.
• strong knowledge of processes and workflows, and experience with process automation and e-signature tools, specifically DocuSign.
• Excellent communication, collaboration, and problem-solving skills, and ability to work effectively with diverse teams and stakeholders.
• Proficient in business analysis tools and techniques, such as process mapping, use cases, user stories, wireframes, etc.
• Experience with agile methodologies and project management tools, such as Scrum, ADO, etc.
• Passionate about driving performance improvements. Process orientated with a capability to take the operations to a continuous improvement journey
• Strong organization skills with a high attention to detail.
• Superior interpersonal and communication skills with the ability to interface with all levels within the organization and with external vendors
• Ability to build consensus and motivate others.
• Creative mindset for recommending new initiatives.
• Ability to learn new applications and/or platforms as needed.
• Ability to translate and summarize complex data/situations into understandable, actionable information and recommendations.
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.