Building Operations Manager

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

Casa Mutua, located on East 102nd Street, is our 54-unit permanent supportive housing residence for formerly unhoused single adults living with mental health diagnoses. We have operated this building and are both the property manager and social services provider for over 30 years. Reporting to the Chief Operating Officer, the Building Operations Manager will be an integral member of our Facilities and Operations Team, working in close conjunction with our Property Management and Program Social Services Staff at Casa Mutua. The Building Operations Manager will have primary responsibility in overseeing the day-to-day operations, all building maintenance, safety and security of all spaces, and all administrative property management requirements associated with operating a supportive housing residence.

The Building Operations Manager will:

• Oversee the proper maintenance and repair, and safety and security of Casa Mutua, including the entire building and equipment in order to meet program and operational needs
• Manage all external relationships with vendors and contractors that effect operations of the building’s facilities including electricity, waste removal, office cleaning, extermination, utilities, telecommunications, equipment repair, general contractors, plumbers and building managers
• Responsible for troubleshooting, diagnostics, housekeeping, and repairs on buildings, including building mechanical systems, plumbing, and electrical grids for the property and managing any vendors, invoicing and ordering of supplies
• Serve as a liaison with city agencies including but not limited to the following: DHCR annual rent registrations, Department of Housing Preservation and Development (HPD) rent breakdowns and compliance, payments, re-certifications, and income re-certifications, Department of Housing and Urban Development (HUD), and Department of Homeless Services (DHS), including assuring compliance with fiscal and program property management requirements
• Work collaboratively with social services staff to trouble-shoot property management tenant related concerns, rent issues and lease compliance, to identify specific needs of tenants and make improvements
• Implement the day-to-day rental collection operations, maintain accurate and comprehensive property management files, and work with tenants regarding property management related issues
• Ensure the Casa Mutua complies with all relevant City, State and Federal, building and health codes laws and requirements
• Participate as needed in all inspections and audits by government agencies, funding sources, insurance companies and other relevant institutions

• Supervise 24/7 operations including on-site security vendor and provide on-call property management coverage on a rotating basis
• Collaborate with Lenox Hill Neighborhood House’s staff from multiple departments and disciplines effectively
• Complete all other responsibilities and duties as assigned by Supervisor

Qualifications: The ideal candidate for the role of Building Operations Manager thrives in a highly social and busy community setting and is willing and able to work a non-traditional, fast paced, full-time schedule that will include evenings and weekends. The schedule is from either Sunday through Thursday or Tuesday through Saturday given our 24/7 operating schedule and the expansive needs of our clients. The person should possess excellent leadership, organizational, customer service and administrative skills, be detail-oriented, resourceful and be able to multi-task in a fast-paced environment. As part of a collaborative team, they must be able to communicate effectively with a variety of stakeholders and be a team-player. The Building Operations Manager must have a minimum of three years of relevant experience in property management, building maintenance, security or other related field. Understanding of individuals living with mental health diagnoses or formerly unhoused populations a must; direct experience working with clients in social services or community-based health settings preferred. Competitive compensation and excellent benefits package available.

Physical Requirements:

• Capable of performing the duties of the position including bending, squatting, stretching and lifting up to 50 pounds on a regular basis. On occasion, may be required to lift items weighing 50 pounds
• Ability to stoop, stand, climb, frequently lift a minimum of 50 pounds of equipment (pumps, tools, ladders) and safely install rigging/lifting devices
• Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine
• Involves movement between departments, floors, and properties to facilitate work
• Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics

Salary: $70,000 annually

What We Offer

• Comprehensive health insurance choices for staff and their families
• Extensive paid time off – 25 days’ vacation and discretionary time; 13 holidays; and substantial sick time
• provide retirement savings plans with 5% match up
• Wonderful paid parental leave policy for all staff
• Professional Development Opportunities – conferences, trainings, lectures and more
• Free Life Insurance – 3x annual salary
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
• Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
• We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
• State-of-the Art Fitness Center, Gym and Swimming Pool
• Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff
• PSLF (Public Service Loan Forgiveness) Eligible Employer
• The best colleagues in New York!

Lenox Hill Neighborhood House is a client-facing and essential community-serving organization. To keep our clients and our colleagues safe, and to comply with various governmental contractual requirements, all new employees must be fully vaccinated against Covid-19 (except where valid medical exemptions apply) and will be required to submit proof prior to the time of onboarding.

At Lenox Hill Neighborhood House we value respect, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.