Build Experience Specialist

WE BUILD THE COOLEST HOMES IN THE COOLEST NEIGHBORHOODS!

Thomas James Homes (TJH) is the replacement builder bringing superior design and tech-enabled simplicity to new, single-family homebuilding. Operating in high-demand communities across Northern and Southern California, the Pacific Northwest, Colorado, and Arizona, TJH offers homebuyers innovative pathways for attaining the right home, in the right neighborhood.

At Thomas James Homes, we are passionately committed to 1. Building your home as a sanctuary radiating with positive energy- a feeling of peace, safety and joy that speaks to your soul and reminds you that your home is your family’s private refuge. 2. Reducing the stress of urban life and 3. Treating everyone like family. Family represents a level of empathy, transparency, and honesty that leaves transactions in the dust in favor of relationships.

WHAT’S IN IT FOR YOU:

• PTO + Paid Holidays
• WFH Flexibility
• 401(k) matching - 100% vested
• Supplemental Life & AD&D
• Employee Discounts & Perks
• Medical, Vision, and Dental insurance
• FSA & HSA Spending Accounts
• Referral program
• Employee paid Pet Insurance
• Employee Assistance Program
• Wellness Programs
• Tranquility Rooms at each location
• Technology allowance and unlimited pantry snacks

THE ROLE: The Build Experience Specialist is responsible for coordinating the end-to-end client experience from first experience in the design studio through the home warranty. The position is responsible to navigate the client through every step of the journey through superior communication, connecting resources removing any friction by solving potential issues in advance, scheduling and leading meetings, site visits, and each interaction. Each individual client journey is tracked and captured in each of the coordinated systems.

DAY IN THE LIFE:

• Owns client experience journey from end to end.
• Point of contact for entire process for the client.
• Coordinates and leads all client interactions with TJH employees and consultants.
• Ensures integrity of all clients facing systems and the information input.
• Tracks and follows up on all steps throughout the homebuilding and warranty processes.
• Brings together all stakeholders as requested or to resolve issues.
• Acquires all information to handle client requests.
• Coordinates and owns all communication to the client that directly relates to the experience and oversees all other communication for the client.
• Works in partnership with forward planning on the community relations and customer care warranty to oversee brand management.
• Has homebuilding processes knowledge and can discuss contractual and financial information at basic level.

WHAT YOU’LL NEED:

• College degree preferred.
• 4-7 years of customer relations experience for an entire 12+ month process
• Homebuilding or industry with high ticket levels
• Self-Motivated and accountable - focus self & necessary partners on key initiatives; ability to prioritize, delegate, and follow through on tactical/operational issues.

WHAT WILL SET YOU A PART:

• Salesforce & HB1 knowledge and ability to use and navigate the systems to track where each lot is in the process.
• Strong knowledge of the start to finish homebuilding process and how it intersects with the client experience to allow for a demonstration of competence and confidence in all interactions and transactions..
• High level of organizational and follow-up skills.
• Drives for results.

The compensation range for this role is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Thomas James Homes is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.